Empirix vMSP is One of the First Solutions Certified for Telefónica’s UNICA NFV

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Network Communications

Empirix Virtual Probe vMSP Is Fully Compatible with Telefónica’s UNICA Network Function Virtualization (NFV) Infrastructure Today, Empirix announced that our vMSP (Virtual Multi-Service Probe) has been certified for deployment within Telefónica’s UNICA virtual environment. This certification ensures that Telefónica subsidiaries are able to seamlessly transition from physical to virtual production environments while maintaining complete visibility […]

Patent Granted for End-to-End Quality of Experience Scoring Model

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Network Communications

The “QoE Index” estimates end user perception of any service Today we proudly announced that our innovative new approach to scoring Quality of Experience (QoE) across telecommunication services has been granted a US patent. Designed by Angelo Baccarani, Product Manager for NFV Service Assurance at Empirix, the scoring model provides a single score, known as […]

Why Customer Experience Matters

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Why Customer Experience Matters

Last week, Empirix announced the deployment of its Customer Experience solution with UK-based Telefonica O2. The solution’s implementation is evidence of an evolution occurring within the Service Assurance segment: Service providers such as O2 require solutions capable of providing greater levels of visibility into network traffic data, as well as the services and vendor devices […]

Why RAN is Screaming Hot in 2015

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RAN

2015 is bringing significant changes to the radio access network (RAN) environment as the insatiable demand for mobile data continues to accelerate. These pressures are forcing operators to rethink their business models and how they operate. CSPs are aware of the need to improve the Quality of Experience for subscribers while also continuing to invest […]

How Do You Measure “Quality of Experience” in a Mobile Environment?

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Measuring Quality of Experience

Mobile Network Operators (MNOs) have to adapt to a rapidly changing market. The explosion of smartphones(~1 Billion sold in 2014), the applications accessible through mobile networks and the advent of Over-the-Top (OTT) Services are clearly putting pressure on the traditional Service Providers to differentiate themselves, keep the customer base loyal and, most importantly, recover revenues […]

Proactively Address Conference Bridge Problems

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Conference Call Bridge

Empirix Introduces the First-of-Its-Kind Conference Bridge Solution to Address Conference Call Quality Issues Today, more than ever, conference calls are at the very core of business operations. Business leaders from across the globe are using conference calls daily to drive key business through decisions and customer interactions. Despite all the technological gains of Voice over […]

Top 5 Communications Trends of 2013

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Communication Trends

2013 has been a year of ginormous communications changes, from the mind-blowing growth of smartphone usage to the game-changing addition of WebRTC. Organizations have been increasingly focusing on improving customer service, recognizing that while voice is still king, customers need to know that they can reach companies in other ways too, like through social media or video chat or […]

Fraud Within a VoIP Environment

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Hacker

Since the introduction of VoIP, the service or underlying technology (based on the SIP protocol) has been susceptible to multiple fraud scenarios. In particular, by exploiting some of the features of VoIP, such as three way call and call transfer, hackers can inject call signals into the network and effectively hijack calls. The result is significant […]