Customer Service: It’s All About Love

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Love

Are you including love in your customer lexicon? If not, maybe it’s time you started to. I just returned from Genesys G-Force in Boca Raton, FL. Once again, the Genesys team produced an excellent event for their customers and partners. A central theme this year was about establishing a one-to-one relationship with customers. The critical […]

Travel Delays? The Pain of Steering of Roaming

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Travelers

Ever wondered why when you travel abroad and then switch on your mobile phone it takes so long to obtain service? Depending on how frequently you travel, you may notice that it takes several minutes before your phone obtains a connection. In some cases it can take significantly longer and you are left looking at […]

Committing to Quality

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Commitment to Quality

I was recently taking a detailed look at the momentum Empirix has been experiencing. It’s been an exciting place to work at over the past few years. That we’ve continued to grow so positively around the world in this economic climate is really impressive. Among many reasons we’ve been growing is the critical value we provide to our customers. […]

Monetizing LTE: Controlling Quality

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Mobile Devices

In most countries, the auctioning of LTE or 4G spectrum has made headline news. Not only because it introduces a “high speed” service for the millions of customers who now own a mobile device, but also because those Mobile operators who have been successful in the so called bidding process has paid each government or […]

Lovin’ that Launch!

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Launch

Launching a new blog is such an exciting experience. It’s a way to open up a dialogue and get closer to the people we work with and work for. It’s an opportunity to give people an insider’s look into Empirix’s people, thoughts, and ideas. And we do care about what you have to say, so […]