Understanding Network Characterization: The Clear Benefits

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Understanding Network Characterization

For both fixed and mobile service providers, maximizing the effective use of network capacity is becoming key to increasing revenues and assuring the quality of experience for customers. Driving bandwidth consumption are services such as Voice over IP (VoIP or Internet telephony), video on demand (VoD), and the more conventional data services such an internet […]

New Strides for Customer Care Improvement

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Customer Care Strides

Both fixed and mobile service providers (MSPs) are changing how they view and manage their customer base. Previously, the services these providers offered to their customers was limited. Even for MSPs’ services did not extend beyond simple voice and SMS. However, the explosion in mobile broadband or data, along with the availability of smart phones […]

Launching New Services Requires a Flexible Analytics Platform

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Flexibility

Communication service providers (CSPs), especially Tier 2 & 3, have a bit of an advantage over some of their larger competitors in that they are agile and nimble. This flexibility enables them to make decisions about launching new services that let them compete with their similarly agile and flexible competitors launching OTT applications. On the […]

Service Provider Success With Least Cost Routing

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Cost Routing

For many Fixed or Wireline Service Providers, a critical revenue stream continues to be the transport of Long Distance or International Calls. In order that such calls can be completed and revenue ensured, it is fundamental to be able to determine that calls are being completed successfully and to understand by whom those calls are […]

ServOC: The Holy Grail of Service Quality Monitoring

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Service Monitoring

For Mobile Service Providers (MSPs), monitoring only the network infrastructure (as traditionally performed by Network Operations Center plus Service Operations Center) no longer provides any guarantee that subscribers will receive their expected level of service. Where Have We Been The scenario reported in any network monitoring’s literature is well-known: “My indicators are all greens but my […]

Service Providers Are Clamoring for Analytics

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Analytics for Service Providers

I recently attended the Competitive Carriers Association (CCA) Convention in Las Vegas. The clear feedback from event attendees (who are mostly smaller, rural Tier 3 and 4 service providers) was that everyone is looking for comprehensive, end-to-end analytics solutions. Turning Data Into Intelligence The convention goers seemed to get the value of data – but most weren’t […]

Completing the Puzzle: VoLTE End to End

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Completing Puzzle

Voice over LTE (VoLTE) holds major potential for Mobile Service Providers (MSPs), including the promise of a better user experience, increased cost efficiencies, differentiated Voice Quality of Service (QoS), and more. Yet these mind-blowing potentials don’t come without a price. The world of VoLTE is very complex and it takes some real planning to fully understand and handle […]

VoLTE – Taking The Next Step

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Taking the Next Step

As I discussed in my previous post, VoLTE is complex – it takes a lot for Mobile Service Providers (MSPs) to make it a reality and even more to make it operational. We started out by discussing Device (consumer of content) to Access (deliverer of content). Let’s continue by looking at the Access to Service […]

Customer Service: Who Cares? [Infographic]

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Providing a high quality customer experience is critical to keeping your customers happy. That’s the philosophy behind the service quality assurance and analytics solutions Empirix has brought to market. We know it’s vital that, when customers contact a business, they are able to get through without long wait times, garbled conversations, incorrect transfers, constantly repeating […]