AvayaContact CenterCorporateCustomer ExperienceInteractive Voice Response (IVR)

Safeguard Your CX: Testing and Monitoring Solutions for the Enterprise

CX Safeguard

Don’t miss Empirix at Avaya ENGAGE 2019 in Austin, Texas, where we’ll be giving the following presentation:

With customers at the heart of every company, organizations who align their business strategies with the evolving demands of their customer base have an advantage. Nowhere is this more true than in contact center environments, which carry the burden of providing a quality customer experience when it is most needed. Automated end-to-end testing and monitoring detects and prevents issues across your contact center IVR applications, infrastructure and networks before your customers are affected. Why put customer experience at risk?

During this session, you will deep dive into the key features and advantages of Empirix’s flagship Hammer and Diagnostix platforms, including:

  • Best practices for accelerating mean-time-to-identify and mean-time-to-repair
  • QA and performance testing – based on calls placed across the PSTN, validate IVRs, call routing, CTI content, and end-to-end voice quality, both for functional quality and testing of infrastructure under load.
  • Monitoring of production environments – monitor deployed systems using passive monitoring of the system components (IVR, CTI, call manager, etc.) as well as the same active call emulation used for testing for an overall solution.

Our full suite of testing and monitoring solutions help development and operations teams validate planned changes, safeguard against unplanned events, and minimize risk of negative customer experience from initial contact to live agent, in multi-vendor environments. With more than 2,400 contact center projects under our belt, we are the leader in contact center assurance. Join us and learn why customer-centric companies around the world rely on us to safeguard their customer experience.

Meet with Empirix at Avaya ENGAGE

We’d love to speak with you at Avaya ENGAGE 2019. Schedule a meeting here and we’ll get back to you.

Avaya ENGAGE 2019

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