A few weeks ago I wrote about the topic of Steering and Anti Steering of Roaming. In that post, I discussed the techniques that are used by Mobile Operators to try and force roaming customers onto preferred (steering) or non-preferred (anti steering) mobile networks when roaming abroad. The underlying reason for Mobile Operators developing and deploying such techniques is, of course, their number one concern: revenue.
Learn more: Use Mobile Data Traffic to Improve CX
Much has been written in the press recently about the drop in roaming-related charges that Mobile Operators enforce on customers. A few years ago, you could expect to pay almost 10 times as much for making a voice call in a foreign network compared to making that same call in your home network. Even worse, you were charged regardless of whether the foreign network was a preferred roaming partner or not.
For customers looking to use roaming services today, these charges have dropped significantly. Depending on the country they visit, they may now only pay something like 3-4 times as much as they would on their home network. In fact, in the past few days, regulators have outlined plans to scrap all roaming charges from June 2014 onwards for all subscribers visiting those counties within the European Union.
But even with such a dramatic drop in charges, for Mobile Operators, roaming revenue still contributes significantly to the bottom line. If you look at any Mobile Operators’ financial report, roaming revenue contributes to around 10-15% of their total annual income. The drop in the amount they can now charge to customers roaming in their network has been offset by the sheer volume of customers now using roaming as a service.
Related: The Pain of Steering of Roaming
Adding another layer onto the issue, we now have data in the mix. Most business, and corporate customers in particular, demand seamless access to business-critical applications such as email and web browsing. They need to access these applications regardless of the country they’re in or the network they’re using.
This growth in data-related revenues will only increase as time goes on. It will particularly become prevalent with the introduction in most countries of 4G or LTE, which will bring with it policy techniques that will enable roaming customers to access data services as if they were in their home network.
So is it all good news for Mobile Operators? For the short to medium term, yes. Even for those Mobile Operators within the EU that will soon no longer be able to charge for roaming service, the big concern is that they will simply increase their regular tariffs to recoup potential revenue loss.
But until then, the only sure-fire way of maintaining such levels of roaming-related revenue will be to depend not only on continued development of Mobile Operators’ networks, but also on the quality of service they can deliver to the customer. Will Mobile Operators be willing to invest in the technology and processes required to provide stellar quality of service? It’s something to keep an eye on as time goes on and demand grows.
For further information about Steering of Roaming, watch this video:
Qoe in the Digital Transformation Era
More on roaming
In order to do that we recently sat down with Graham Kunz to discuss the next evolution of mobile technology. With Graham’s background in service assurance for wireless customers, it was an interesting conversation that I hope you will find useful.
OGS selected the Empirix service assurance monitoring solution to gain visibility into the international connections providing carriers with access to its voice (both legacy circuit-switched and VoIP) and 2G/3G roaming services. With Empirix, OGS has uninterrupted visibility of network performance and service quality, as well as the ability proactively identify potential issues before they negatively impact customers. This flexible solution is capable of adapting to new technologies and innovative new services; OGS plans to extend the Empirix solution’s coverage to a recently announced LTE roaming service.
Integrating Verios’ and Empirix’s analytical, troubleshooting, monitoring and management capabilities will give wireless providers unprecedented capabilities for managing their networks from their customers’ perspectives.
LTE is spreading across the globe. Yet Mobile Service Providers still have to figure out how to best leverage the speed and capacity that LTE brings to create value for their customers – not to mention how best to generate more revenue.