Whether you’re running a contact center or you’re a service provider building the next generation network, you’re on the hook to provide your customers a world-class experience. This is a tall order considering the complexity of modern networks.
New technologies, high expectations
The reality of conducting business in the digital world is that technology is more in control of customer experience than we humans are. Consumers have high expectations. When things don’t go well, unmet expectations can devastate a company’s reputation and even negatively affect market share.
The Empirix approach
Empirix has been safeguarding customer experience for contact centers, enterprise networks and telecommunication service providers since 1992.
Thousands of companies rely on us for:
- Comprehensive test automation
- End-to-end network troubleshooting and monitoring
- Real-time, actionable network and customer intelligence
- And to deliver high quality, profitable services, experiences, or communications
Hammer Cloud Platform: Start your free 30-day trial
Empirix solutions
Our success is rooted in our deep industry knowledge. The facts speak for themselves.
Our solutions:
- Have more than 1 billion subscribers under management
- Monitor 95% of the United States’ 911 infrastructure
- Complete 159 million minutes of port testing a year
Our vendor-agnostic approach helps our clients consolidate platforms, optimize business processes, reduce operational costs, maximize customer retention, and grow top-line revenue.
Tomorrow’s networks will be shaped by the investments made today. Empirix is uniquely positioned to help our clients improve customer experience, extend the value of their existing investments, and accelerate their digital transformation.
Sustain your position as a market leader. Contact Empirix to learn how.
More on digital transformation
The Anatomy of a 5G Network That Can’t Fail
Is visibility enough? Future networks can’t afford to fail. Network outages, interruptions or even a half-second of latency can put business productivity, customer loyalty, and lives at risk. For the…
Edoardo Rizzi, Former Viavi and TekComms Leader, Joins Empirix Leadership Team
Industry veteran to kick off the next chapter of growth Empirix® Inc., a leader in network test automation and service and application performance visibility today announced that Edoardo Rizzi has…
Meet with Empirix at TM Forum’s Digital Transformation World!
Don’t miss your chance to explore progressive network and customer intelligence monitoring solutions that will advance your NFV, 5G, and IoT adoption in the digital transformation era. With business health…
Meet with Empirix at MWC19 Barcelona!
Are you attending MWC19 Barcelona later this month? We’d love to speak with you! Schedule a meeting here or swing by Hall 6 Stand 6C20 between February 25-28. This is…
