Contact CenterCorporateCustomer ExperienceUnified Communications

The Reality of Conducting Business in the Digital World

Whether you’re running a contact center or you’re a service provider building the next generation network, you’re on the hook to provide your customers a world-class experience. This is a tall order considering the complexity of modern networks.

The reality of conducting business in the digital world is that technology is more in control of customer experience than we humans are. Consumers have high expectations. When things don’t go well, unmet expectations can devastate a company’s reputation and even negatively affect market share.

Empirix has been safeguarding customer experience for contact centers, enterprise networks and telecommunication service providers since 1992.

Thousands of companies rely on us for:

  • Comprehensive test automation
  • End-to-end network troubleshooting and monitoring
  • Real-time, actionable network and customer intelligence
  • And to deliver high quality, profitable services, experiences, or communications

Our success is rooted in our deep industry knowledge. The facts speak for themselves.

Our solutions:

  • Have more than 1 billion subscribers under management
  • Monitor 95% of the United States’ 911 infrastructure
  • Complete 159 million minutes of port testing a year

Our vendor-agnostic approach helps our clients consolidate platforms, optimize business processes, reduce operational costs, maximize customer retention, and grow top-line revenue.

Tomorrow’s networks will be shaped by the investments made today. Empirix is uniquely positioned to help our clients improve customer experience, extend the value of their existing investments, and accelerate their digital transformation.

Sustain your position as a market leader. Contact Empirix to learn how.