Today’s customers have an expectation that they should receive a quality experience when they contact a company. Whatever their reason for reaching out to an organization, they work under the assumption that technical issues aren’t going to get in the way of communications.
White Paper: Understanding Quality of Experience (QoE) for Mobile Data
Today’s expectations
This is a reasonable expectation and a matter of basic respect for customers. And those organizations that provide that kind of high quality communications environment are the ones that are going to keep their customers satisfied.
Read: Respect: The Bottom Line in Customer Satisfaction
Modern challenges
Yet there is a distinct challenge in that today’s communications environments have become extraordinarily complex. There’s no longer a way to keep things running smoothly if you only depend on manual methods. You need to have the right tools to gain visibility into where things are going wrong and how to fix or avoid them.
The Empirix approach
At Empirix, we understand that. We are all about taking quality to the next level, whether we are enabling organizations to test to discover issues before deploying new communications solutions, monitor communications environments to prevent problems from affecting customers, or analyze their environment to proactively preempt issues from occurring.
Our customers get that too. We were recently named to the Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. This is the fifth time Empirix has appeared on the list since Inc. launched the annual ranking seven years ago. We wouldn’t have been able to achieve that respectable position if it weren’t for the fact that the market is looking for new and innovative ways to gain customer loyalty.
I’d like to take a moment to thank all of our customers – and their customers, too. The time has come for companies to put their customers first, and that can only be accomplished by raising customer experience to the next level.
Qoe in the Digital Transformation Era
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