Today’s customers have an expectation that they should receive a quality experience when they contact a company. Whatever their reason for reaching out to an organization, they work under the assumption that technical issues aren’t going to get in the way of communications.
This is a reasonable expectation and a matter of basic respect for customers. And those organizations that provide that kind of high quality communications environment are the ones that are going to keep their customers satisfied.
Yet there is a distinct challenge in that today’s communications environments have become extraordinarily complex. There’s no longer a way to keep things running smoothly if you only depend on manual methods. You need to have the right tools to gain visibility into where things are going wrong and how to fix or avoid them.
The Empirix approach
At Empirix, we understand that. We are all about taking quality to the next level, whether we are enabling organizations to test to discover issues before deploying new communications solutions, monitor communications environments to prevent problems from affecting customers, or analyze their environment to proactively preempt issues from occurring.
Our customers get that too. We were recently named to the Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. This is the fifth time Empirix has appeared on the list since Inc. launched the annual ranking seven years ago. We wouldn’t have been able to achieve that respectable position if it weren’t for the fact that the market is looking for new and innovative ways to gain customer loyalty.
I’d like to take a moment to thank all of our customers – and their customers, too. The time has come for companies to put their customers first, and that can only be accomplished by raising customer experience to the next level.
Qoe in the Digital Transformation Era
More on Quality of Experience (QoE)
QoE with your businesses’ communication systems determines success Your customers’ satisfaction and loyalty hinges on the quality of their experiences. When there’s a breakdown in a company’s communication environment, customers…
Optimize QoE and QoS with true visibility into OTT encrypted video traffic Empirix Inc., a premier global provider of voice, data, mobility, IoT and multimedia service assurance solutions, today announced…
Empirix Diagnostix software can fully trace and analyze 5G NSA traffic for Options 3, 3a and 3x Empirix Inc., a premier global provider of voice and data service assurance solutions,…
Don’t miss your chance to explore progressive network and customer intelligence monitoring solutions that will advance your NFV, 5G, and IoT adoption in the digital transformation era. With business health…