Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, was named Runner Up for the 2017 Innovations in Customer Experience award from Pipeline magazine. The awards were announced on Monday, May 17 at a gala dinner held at Le Negresco in Nice, France.
Combining industry-leading probe technologies with advanced data discovery, Empirix provides clients with a unified view of both mobile and fixed networks. By taking a subscriber-centric approach, Empirix helps its clients deliver excellence in customer experience, empowering them to make network and business decisions that reduce risk and drive revenue increases.
“We are honored to be recognized by Pipeline as an industry leader in customer experience,” said Franco Messori, Chief Strategy Officer, Empirix. “This acknowledgement aligns with client feedback that our solutions provide what they need to maintain excellent customer experiences in this demanding technology market.”
Empirix was recognized for its deep customer experience management capabilities, including the collection and analysis of data for proactive initiatives to maintain a high quality of experience (QoE) for customers. Its solution pinpoints data tied to outages or network issues, ensuring that service providers are armed with information they can use to take the appropriate steps to prevent future incidents. This functionality has proven invaluable for Empirix clients around the globe.
“Each year, the Pipeline Innovation Awards recognize the technology companies that are leading the industry with significant technical advancements,” said Scott St. John, Managing Editor of Pipeline. “The competition was especially fierce this year, with hundreds of nominations being reduced to less than thirty semi-finalists and just two finalists per category. Empirix’s placement as the Runner Up in the Innovations in Customer Experience category is a strong indication of the level of innovation in its products, and this has been proven true through a rigorous and objective evaluation process.”