Introducing Hammer Ohm: Automated Voice Quality Testing for Work-from-Home Environments
Survey results revealed that a significant percentage of adults experience service issues on a regular basis when using their smartphone to conduct a myriad of activities, including Internet searches, downloading data and searching for or watching videos.
Today’s UC solutions feature an evolving mix of voice, video, social media, presence, contact and data applications—all of which can come from different vendors and create interoperability challenges as they are deployed across user desktops and mobile devices.
Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced the results of an industry survey, conducted by Opus Research and sponsored by Empirix, about the adoption of online tools into enterprise customer care programs.
Using the Hammer™ Edge™ solution, organizations can quickly create and execute test plans that simulate a wide range of realistic user traffic to predict its impact on Quality of Service (QoS).
Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced the availability of Hammer Edge 2.0, a next-generation test solution that measures the effects of varied network traffic on real-time voice and video quality.
Amtrak serves more than 500 destinations in 46 states and three Canadian provinces with more than 21,000 miles of track. On average, more than 74,000 customers ride an Amtrak train each day, and more than 45,000 customers call into the Amtrak contact center each day, which operates for 24 hours every day.
The high percentage of global consumers that highlighted poor voice quality as a common problem points to a real issue in the industry.
Hammer xCentrix is a user-friendly and cost-effective analytics tool for service providers.
With approximately 550 million mobile customers, China Mobile is one of the largest operators in the world and the number one operator in China
Only Empirix gives network operators the ability to view the performance of a network and its services through the use of a single solution.