New Webcast: The Anatomy of a 5G Network That Can't Fail
When we talk about contact center assurance, interactive voice response (IVR) technology tends to monopolize the conversation. Almost everyone knows what a nightmare problematic IVR menus can be. If someone is cursing out a company’s …
Read moreThere’s More to Contact Centers Than IVR Technology
QoE with your businesses’ communication systems determines success Your customers’ satisfaction and loyalty hinges on the quality of their experiences. When there’s a breakdown in a company’s communication environment, customers are the ones impacted first. …
Last time we talked about DevOps in contact centers, we discussed the benefits and challenges of implementing the methodology in corporate cultures and tips on first steps to take. Now let’s talk about test automation …
Read moreTest Automation Best Practices for DevOps Contact Center Environments
So you’ve got to January 13th and you’re still keeping to your New Year resolutions? Well, you’re doing better than half the population who take them up. Apparently January 12th is the deadline that nearly …
Is visibility enough? Future networks can’t afford to fail. Network outages, interruptions or even a half-second of latency can put business productivity, customer loyalty, and lives at risk. For the past few decades, service providers …
Voice service providers must now implement call authentication technology to comply with newly passed regulations seeking to eliminate fraudulent robocalls. President Trump last week signed the TRACED (Telephone Robocall Abuse Criminal Enforcement and Deterrence) Act …
Read moreVoice Service Providers Face Call Authentication Requirement as TRACED Act Signed into Law
While the market for on-premises contact center systems stagnates, hybrid and cloud implementations are expected to grow as companies seek cost-effective ways to measure customer experience in a rapidly changing technological landscape, according to a …
Read moreCloud and Hybrid Solutions Driving Contact Center Market Growth
Empirix Inc. a leader in network test automation and service and application performance visibility, today announced that Empirix service assurance capabilities can now be extended to monitor the performance of STIR/SHAKEN components, technologies designed to …
Read moreEmpirix Extends VoIP Assurance Portfolio to Support STIR/SHAKEN Requirements
Frost & Sullivan, a globally recognized research and consulting firm, has picked Empirix as the 2019 Best Practice Award for Global Network Test and Monitoring Product Line Strategy Leadership. Empirix was chosen, in part, for …
Read moreFrost & Sullivan Chooses Empirix for 2019 Best Practice Award
Industry veteran to kick off the next chapter of growth Empirix® Inc., a leader in network test automation and service and application performance visibility today announced that Edoardo Rizzi has been appointed SVP, Product Management …
Read moreEdoardo Rizzi, Former Viavi and TekComms Leader, Joins Empirix Leadership Team