Introducing Hammer Ohm: Automated Voice Quality Testing for Work-from-Home Environments
If visibility isn’t enough, what is? Networks and services are always evolving. They must cooperate with a broad range of software functions and hardware components, and In spite of the inherent complexity, function flawlessly. This …
Assure customer experience with flexible, cloud-based test automation Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics today announced the availability of self-service, end-to-end testing capabilities in its …
A Q&A with IDC analyst, Melinda-Carol Ballou seeking practical advice and guidance on how to overcome barriers to accelerating release cycles.
Cloud-Based Conference Bridge Monitoring Solution Now Available Conference calls have been at the very core of business operations for decades. In fact, teleconferencing was first introduced in 1964 by AT&T at the World’s Fair in …
Empirix has been identified as one of the top 25 best software companies to work for in the Boston area in 2020 – ranked 15th to be exact. This esteemed position was revealed by The …
Read moreEmpirix Ranked #15th Best Software Company to Work for in Boston Area
How to stay in control of service quality with an at home workforce Day-to-day life has enough challenges. Throw in a worldwide pandemic and our lives are instantly turned upside down. From online grocery shopping, …
Read moreMaintaining Business Continuity in the Face of a Pandemic
The industry’s first and only solution framework that is cloud-native, open, and flexible — by design — with the lowest TCO Empirix® Inc., a leader in end-to-end test automation and network and service performance monitoring, …
As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the cloud-based contact center market, which …
Read moreLegacy Contact Centers Rushing to Cloud to Support Emerging Technologies
The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems. “Nothing new, nothing different than …
Read moreMajor Transformations in Unified Communications Are Accelerating, Avaya CEO Says
There are now more than 5 million cloud-based contact center agents working as organizations take advantage of emerging technologies, according to a new study by Synergy Research Group. The number of cloud-based agents surpassed the …
Read moreCloud Contact Center Agent Count Growing by Almost 20% Annually
