Ooredoo Chooses Empirix to Assure Optimal Service Quality to Wholesale Carrier Customers

Global Network

Empirix today announced that Ooredoo Global Services (OGS) has selected its service assurance solution to monitor the quality and availability of its wholesale services.

OGS was established as the wholesale arm of global telecommunications leader Ooredoo in 2014, to offer a single point of contact for wholesale carriers looking to access the global networks of its operating companies, and continues to extend its range of international partnerships to position itself as a leading exchange for voice, data, capacity and roaming services.

The Empirix platform leverages a flexible, state-of-the-art passive probe system to collect customer data and quickly transform it into meaningful and actionable information, enabling OGS to ensure the best service for its customers.

OGS selected the Empirix service assurance monitoring solution to gain visibility into the international connections providing carriers with access to its voice (both legacy circuit-switched and VoIP) and 2G/3G roaming services. With Empirix, OGS has uninterrupted visibility of network performance and service quality, as well as the ability proactively identify potential issues before they negatively impact customers. This flexible solution is capable of adapting to new technologies and innovative new services; OGS plans to extend the Empirix solution’s coverage to a recently announced LTE roaming service.

In order to accommodate future growth, OGS needed a unified system capable of combining reporting, alarming and tracing system for data, voice and roaming traffic in a single platform.

“Ooredoo Global Services aims to become the premium partner for wholesale carriers looking for connectivity in the Middle East, North Africa and Southeast Asia in the near future, and we are actively looking for partners who can enable us to achieve this leadership position,” said Yousuf Al Kubaisi, Chief Executive Officer of OGS. “We plan to provide more advanced services to our clients, and believe that a centralized monitoring solution and a state-of-the-art service operation center, powered by Empirix, will be instrumental to assist us in our journey to provide the highest standard of quality of service to all our customers.”

“As they look to roll out new services to wholesale carriers, innovative telecommunications service providers like Ooredoo Global Services are realizing that detailed views of their networks are critical for success,” said Franco Messori, Chief Strategy Officer for Empirix. “Empirix service assurance solutions provide the requisite visibility to preempt issues and resolve problems before they impact customers. We look forward to strengthening our partnership with OGS and continuing to help ensure its rapidly expanding wholesale service maintains optimal network performance and the highest customer satisfaction.”