Empirix today announced the general availability of Empirix OneSight 9.0, a robust performance monitoring solution that includes capabilities for setting sophisticated alerts and action plans for voice quality and network systems issues, as well as contact center and unified communications application problems.
This release includes additional active monitoring capabilities, which enable users to test specific customer behaviors – placing a phone call to a specific extension, hold a 50-person conference call, navigating a complex IVR menu – and accurately measure the performance results from the user’s perspective. When added to existing passive health and deep level monitoring capabilities, Empirix OneSight offers a solution uniquely able to proactively ascertain how application and network performance issues are affecting user experience.
White Paper: The Future of IVR Customer Service Assurance
Empirix OneSight 9.0 now provides a comprehensive understanding of both customer experience and voice quality across environments featuring:
- SIP Trunking, TDM and IP Infrastructures
- Session Border Controllers
- PBXs, Conference Bridges, Phones, Endpoints
- Voice Biometric Solutions
- IVRs and Voice Portals (Speech Recognition and Touchtone-based)
- Routing and CTI Applications
- Agent Desktop Applications
- Database Queries and Applications
“Most monitoring solutions focus only on packets or information from a specific router or switch. That does not offer the insight companies need to assess how users are experiencing certain services,” said Tim Moynihan, vice president of marketing for Empirix. “Empirix OneSight changes the game. Not only does it present a complete picture of the entire environment from end to end, but it can also actively evaluate how well a contact center or enterprise communication system is delivering on its most important key performance indicator – customer satisfaction.”
Longtime Empirix OneSight users will benefit from architectural enhancements incorporated into this release that centralize performance management functions across multiple LANs, locations, systems and applications as well as those that unify multiple test cases in a single application.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
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