Service providers require complete visibility into the level of service their customers are experiencing. The ability to identify issues at the subscriber level, and even predict network issues before they occur, is critical to sustaining positive customer experiences.
Leveraging Qosmos technology, Empirix’s Holistix platform gives service providers the ability to create an executive-level dashboard that calculates the Quality of Experience (QoE) across their networks for key revenue-related services. Quality of Service (QoS) combined with the voice of customer metrics can be useful across departments, including network operations, service operations, marketing, and customer care.
For more information, watch Empirix’s Graham Kunz explain below:
Qoe in the Digital Transformation Era