VoLTE – Taking The Next Step

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Taking the Next Step

First of all, you should know that what you should monitor and analyze changes, depending on how you deploy VoLTE. For instance, you could use Rich Communication Service (RCS) (which involves a lot of components to make it work – and they all should be monitored); or Voice Call Continuity (VCCC) with CSFB or SRVCC (both of which should be measured to give you great insight into how your resources are being leveraged).

Customer Service: Who Cares? [Infographic]

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Providing a high quality customer experience is critical to keeping your customers happy. That’s the philosophy behind the service quality assurance and analytics solutions Empirix has brought to market. We know it’s vital that, when customers contact a business, they are able to get through without long wait times, garbled conversations, incorrect transfers, constantly repeating the same information, and the like.

What is Passive Monitoring?

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Closer Look at Passive Monitoring

No matter how solid a communications system is when it’s first implemented, things tend to go wrong over time. As you add new technology, change settings, have increased voice or data volumes, and more, it becomes a requirement that you monitor your communications systems to ensure they run as expected.

Respect: The Bottom Line in Customer Satisfaction

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Respect Customers

I’m a big believer in both giving and receiving respect in my family, in my office environment, and when I conduct business. Let me give you an example. When I contact a company, I have a legitimate question, concern or need. I expect you, the company, to respect that. Not every company is Zappos or […]

Take a Closer Look: What is Active Monitoring?

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What is Active Monitoring?

The phrase Active Monitoring can mean many different things, ranging from a periodic ping to verify that a server is reachable, to an HTTP transaction to measure responsiveness of a website, to a multi-party voice transaction to determine the quality levels that users are experiencing. Today, I am going to focus on active voice transactions.

SIP 102: Considerations for Post-deployment

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Post Deployment Considerations

As we enter early summer, it’s time to take a look back at IAUG, as well as the third consideration for a migration to SIP: what happens once you go live. Prior posts in this series focused on design and core technology decisions and up through the point of testing just prior to go live, […]