CorporateCustomer ExperienceMobile Network OperatorsNews

Expanding Service Assurance Offerings to Monitor Mobile Core Architectures

Mobile CX

Empirix, the market leader of service quality assurance solutions for new IP communications, today announced that it has expanded its flagship Hammer XMS technology to provide end-to-end network monitoring for mobile core architectures. For mobile operators transitioning to all IP LTE networks, and traditional wire line operators or MSOs that are adding mobile service offerings, Hammer XMS helps lower the cost of deploying and maintaining multi-protocol network architectures and ensures a more consistent, high-quality customer experience.

With this announcement, Hammer XMS becomes a fully integrated network monitoring and analysis solution available to mobile service providers. It includes a rich suite of protocol support for both GSM and CDMA networks including MAP, CAP, IS-41, CAMEL and WIN services, complementing existing SS7/C7 and IMS protocol support. Hammer XMS extends its hallmark end-to-end view across TDM and IP domains to the mobile market, giving operators unparalleled visibility into the customer experience throughout the core network.

This expansion of the Hammer XMS product family represents a natural progression of functionality. Hammer XMS has supported IP and SS7, including SIGTRAN, simultaneously for several years. Now, Hammer XMS seamlessly integrates mobile protocol support into its design and gives mobile operators the flexibility to monitor core mobile networks over TDM or IP links. Transaction monitoring, real-time packet analysis and historical storage of CDRs enable operators to troubleshoot, analyze and report on service quality much more effectively – thereby giving them the ability to more quickly identify and fix issues before they impact their customers.

“As the boundaries between fixed and mobile services blur, end-to-end network validation will only become a larger, more complex task for providers adding mobile services as well as mobile operators migrating to all-IP networks,” said J.D. Doyle, general manager, service assurance solutions, Empirix. “Ultimately, however, these new services will help them become more nimble and Empirix is committed to smoothing the inevitable transition to IP, lowering costs and speeding the time to market for our customers.”

In addition to providing full capabilities for mobile operators to assure the quality and performance of their core networks, Hammer XMS provides operators with the tools to confidently introduce and monitor multiple IP-based elements and services. End-to-end correlation between TDM and IP domains is provided for mobile softswitches, helping carriers assure the quality of service over SIP-based trunks to the PSTN. Femto cell launches will go more smoothly as carriers will have the ability to monitor the quality of voice as traffic from femto cell is carried over the broadband network. Carriers can then assure a smooth integration of femto based sessions into the core mobile network. Additionally, carriers will be able to more effectively enforce SLAs with lower cost IP interconnect partners.

About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.

Empirix is a trademark of Empirix, Inc. in the United States and other countries.

Media Contact:
Jennifer Walsh
Marketing Manager
+1-978-313-7112
jwalsh@empirix.com