Unlike existing service assurance solutions that flood operators with unintelligible alerts or massive volumes of KPI results, Empirix provides actionable notifications, complete with subscriber impact data and insight on root cause. Now, organizations can predict the impact of service issues and respond swiftly to protect high value customers.
With Empirix Testing as a Service (ETaaS), companies can more effectively validate authentication and enrollment applications that utilize voice biometrics to authorize users, as well as the voice response and mobile applications they front-end. By testing performance and identity fraud scenarios prior to deployment with ETaaS, companies can speed deployment cycles, cut project costs and preempt customer-impacting issues.
Now, Manx Telecom can quickly troubleshoot issues across its complex network environment and proactively correct problems before they impact customers. Additionally, the company has a flexible framework capable of assuring new technologies as it continues to upgrade network capabilities and offer innovative new services.
It enables operators to provide better service under evolving conditions, uncover new revenue opportunities, develop innovative pricing models and tightly control costs.
For LTE deployments to succeed, operators must strategically manage service gaps to ensure that customers do not experience a drop in service quality as they move from LTE to 3G coverage zones.
The survey, analyzed by Opus Research and sponsored by Empirix, was based on conversations with 200 C-suite executives.
Empirix Inc. today announced the availability of powerful new data correlation and analytics capabilities delivered through Empirix xCentrix that, for the first time in the industry, gives organizations a complete, unified view of network performance across all technologies. By correlating data from Empirix testing and monitoring solutions with third-party network monitoring systems and external sources, Empirix […]
Integrated with existing capabilities for assuring voice and data services, Empirix now offers operators enhanced visibility into customer experience and an understanding of how video services impact overall network performance.
The Empirix Converged Assurance Platform is a comprehensive solution for monitoring the Quality of Service (QoS) and Quality of Experience (QoE) of voice, video and data applications delivered over mobile networks. It features upgrades to its underlying components, the IPXPlorer® probes used for network data collection, and E-XMS, the solution’s management and analytics software.
Survey results revealed that a significant percentage of adults experience service issues on a regular basis when using their smartphone to conduct a myriad of activities, including Internet searches, downloading data and searching for or watching videos.