By Royal Proclamation: Respect the Legacy!

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Respect Legacy

Legacy technology – you can’t escape it. Just when we thought next-gen communications had taken over, the Royal Birth proved us all wrong. It’s hard to believe that the world first received the news of Britian’s newest heir via a proclamation pinned to an easel outside of the Palace. From there, technology had its say and the announcement was tweeted, snapped and posted across the globe. But “modern tech” took second place.

Circuit Switched Fallback Falls Short

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Falling Short

One of the hottest topics right now in Telecoms is Voice over LTE, or VoLTE as it’s more commonly known. This technology will enable Mobile Service Providers (MSPs) to finally deliver voice calls across their entire IP, access and core network. This capability will help create a more efficient end-end network infrastructure, and also take advantage of the policy rules now available to ensure optimum customer call Quality of Service (QoS).

Give VoLTE a Voice

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VoLTE Voice

Voice over LTE (VoLTE) is the holy grail for Mobile Operators. It’s the final step in having a single all IP network offering better user experience, greater cost efficiencies and accelerated technology paths. Along with that, it brings a way to tackle existing OTT-type players by providing differentiated Voice Quality of Service (QoS). In fact, most Telecoms-focused conferences and publications talk continually about Voice over LTE (VoLTE): what it is, what it will offer and, more significantly, when it is coming.

Roaming All the Way to the Bank

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Roaming to the Bank

Much has been written in the press recently about the drop in roaming-related charges that Mobile Operators enforce on customers. A few years ago, you could expect to pay almost 10 times as much for making a voice call in a foreign network compared to making that same call in your home network. Even worse, you were charged regardless of whether the foreign network was a preferred roaming partner or not.

Measuring Customer Experience from the Network Perspective

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Mobile User Experience

This year’s TM Forum event had a number of key themes including the old favorite, Customer Experience. I say old in that as a concept, Customer Experience, especially in the Telco world, has been around for a number of years. During this time it has of course evolved, but in doing so, it now means […]

User Experience in the BYOD Era

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BYOD Era

Some companies are already attempting to understand how to deal with BYOD, while others haven’t even begun and are looking for direction. But everyone acknowledges it’s something that can’t be ignored. Whether or not companies officially sanction it is almost a moot point. It’s here and if you don’t find a way to deal with it, you will feel the impact.