Scoring the “Quality of Experience” in the Transition to 5G

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Quality/Experience

The explosion of smartphones (~1.5 billion sold in 2015), the proliferation of applications accessible through 4G mobile networks, and the advent of over-the-top (OTT) services have all put pressure on traditional service providers to differentiate themselves, keep the customer base loyal and, most importantly, recover revenues currently flowing to OTT providers and other MNO competitors.

Why Device Analytics Will be Critical in the Deployment of Next Generation Devices

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IoT

Designed for use by a service provider to manage the performance of all mobile devices on its network—2G, 3G or 4G—the solution generated interest from not only service providers, but also from network equipment vendors who are in the process of investigating not only the next generation in network technology but, more significantly, user or application devices capable of hosting next-generation services.

Empirix to Optimize Customer Care Environments with Dedicated Analytics and Troubleshooting Capabilities

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Customer Care Analytics

Within most service provider environments, the vast majority of customer care issues find their way to tier-2 or -3 network operations and engineering teams for resolution. But, with the volume of issues dramatically increasing due to growth in available data services and the proliferation of mobile device users, sustaining this model and resolving issues in a timely manner is becoming ever more difficult.

But That’s the Way We’ve Always Done It…

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Have you ever heard that phrase muttered in response to the question, “Why are we doing it this way?” If so, you are probably not alone. In fact, you may have even heard the “Five Monkeys and a Ladder” story, loosely based on social experiments with monkeys, that is used to emphasize the need to question the status quo and embrace new processes rather than holding tightly to existing ones just because they have always been there.

DAS – The Original Precursor to C-RAN

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Distributed Antenna System

DAS (Distributed Antenna Systems) can be considered the first iteration on the evolutionary road to C-RAN (Centralized RAN). As the name suggests, the antennas are distributed over a wide area, typically different stories of a building. A DAS solution provides improved carrier coverage, something that is becoming increasingly harder to achieve indoor due to ever-improving building and insulation standards. Additionally, as there are more antennas, they can broadcast at lower power.