Manx Telecom Chooses Empirix to Assure Optimal Performance for Mobile and Next-gen Networks

Manx Telecom logo

Empirix today announced that Manx Telecom has selected Empirix to ensure the availability and performance of its Next Generation Network. The leading telecommunications solutions provider in the Isle of Man, Manx Telecom has replaced its previously fragmented network monitoring approach with the Empirix E-XMS service assurance solution to gain end-to-end visibility and a unified view of customer experience and the underyling network performance. Now, Manx Telecom can quickly troubleshoot issues across its complex network environment and proactively correct problems before they impact customers. Additionally, the company has a flexible framework capable of assuring new technologies as it continues to upgrade network capabilities and offer innovative new services.

Case Study: Manx Telecom Gains End-to-End Visibility into Customer Experience

Full range of telecom and IT services

Manx Telecom offers a full range of telecommunications and IT services to corporate and small businesses, consumers as well as the Isle of Man government. The company’s commitment to service quality and innovation has provided the Isle of Man with one of the most advanced telecommunications infrastructures of any country. In one of the biggest technology investments the Isle of Man has ever seen, Manx Telecom recently launched its Next Generation Network (NGN) programme to combine mobile and fixed line services onto a secure, resilient IP-based network. The company was the first in Europe to launch a live 3G network and now provides 3G coverage to 98 percent of the island. In the last year, it trialled 4G (LTE) services, demonstrating download speeds of up to 55 Mbit/sec. Roll-out of ultra-fast broadband services is also at an advanced stage, with two-thirds of the island able to receive download speeds of up to 40 Mbit/sec.

Customer service commitment

In addition to ensuring that its customers receive the very latest technology, Manx Telecom is committed to providing world class customer service by constantly exceeding its customers’ expectations. Its Network Operations Centre provides 24/7 365 days a year real-time monitoring to ensure availability and quality. When Manx Telecom began migrating its entire communications infrastructure over to the new NGN infrastructure, it recognized the need to consolidate its fragmented network monitoring solutions to pinpoint and address service issues more quickly and effectively. Manx Telecom turned to Empirix to provide a single service assurance solution that would deliver end-to-end visibility across its entire network and ensure quality of experience for its customers.

White Paper: NOC to SOC, A Next-Gen Approach to Understanding and Assuring Customer Experience.

“We began the NGN project to offer a better customer experience and soon realized that our fragmented approach to network monitoring was not consistent with that goal,” said Mike Loundes, technology and customer services director of Manx Telecom. “Empirix was uniquely able to provide us with a unified service assurance solution. From a technical perspective, their Empirix E-XMS product is optimized for isolating the myriad of factors that can affect performance in complex, multi-protocol environments. More importantly, they worked closely with our Network Operations team to design and implement a customised solution tailored to our environment as we worked through the upgrade process.”

Network management

Empirix E-XMS Service Assurance Platform mitigates the network management challenges associated with mobile and fixed line convergence. It provides leading service providers like Manx Telecom with a customer-centric approach to service assurance monitoring, collecting data on voice, video and data services, as well as application and network performance. Through intelligent correlation of key data points, Empirix E-XMS creates a true picture of customer experience from the millions of packets traversing networks every second. With powerful access to fully correlated data, Empirix E-XMS significantly cuts the time it takes to understand issues in complex environments to reduce “cost per problem.”

Diagnostix (E-XMS): Gain Actionable Intelligence on True CX

“As they look toward rolling out new services, innovative telecommunications service providers like Manx Telecom are realizing that a holistic view of the network is critical for success,” said Bob Hockman, vice president of product management of Empirix. “With Empirix E-XMS, we are arming them with the visibility they need to preempt issues and resolve problems before they impact customers. We look forward to helping Manx Telecom ensure optimum network performance and customer satisfaction for its world-leading NGN deployment.”

Empirix E-XMS is fully integrated with the Empirix architecture for technology management which features pre-deployment testing to preempt issues, comprehensive monitoring to assure that solutions perform at peak levels and analytics that predict new ways of delighting customers and creating revenue.

About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.

Empirix is a trademark of Empirix, Inc. in the United States and other countries.

Media Contact:
Jennifer Walsh
Marketing Manager

Qoe in the Digital Transformation Era

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