The reality of conducting business in the digital world is that technology is more in control of customer experience than we humans are. Consumers have high expectations. When things don’t go well, unmet expectations can devastate a company’s reputation and even negatively affect market share.
The deployment of 5G technology, which is happening much sooner than expected, will “touch and change our lives like never before” while bringing new performance expectations to the telecommunications industry, according to a new white paper by the Telecom Regulatory Authority of India (TRAI).
This is your opportunity to explore progressive network and customer intelligent monitoring systems that can advance your network function virtualization (NFV), 5G, and Internet of Things (IoT) adoption processes. Since emerging technologies add complexity to how modern telecom operators and enterprises function, it’s critical for businesses to plan for how they’ll affect Quality of Experience (QoE).
Quality of Experience (QoE) is the key business indicator for service providers and enterprises moving respectively to 5G and IP Multimedia Subsystem (IMS). However, the new services enabled by these technologies coupled with innovations in the Internet of Things (IoT) and in automation in general are very different to traditional telecoms services. New, flexible approaches to assuring QoE are therefore required that take into account the needs of specific applications and the expectations of users.
Don’t miss your opportunity to explore progressive network and customer intelligent monitoring solutions that will advance your NFV, 5G, and IoT adoption – MWC 2019.
As an active member of ETSI, Empirix also joined its Open Source Management and Orchestration (MANO) community, commonly known as OSM. This community project is designed to jointly innovate, create and deliver a MANO stack closely aligned with the ETSI NFV working group. OSM is currently the only initiative recognized by the International Standards Organization for its work in defining the critical domain of network and service orchestration in NFV.
This year, 5G took center stage and, for the first time that I can remember, car manufacturers showed up at MWC to demonstrate their connected and autonomous cars that 5G should “easily” enable.
Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, today announced the completion of its first annual user group conference for fixed line customers.
At Empirix, our continued focus and development of our analytics platform will extend the value to both Wireless and Wireline Service Providers. Our solutions will continue to place emphasis on Customer Experience and Empirix will offer holistic insight into those key entities that reveals unnecessary Opex and Churn.
As Mobile technology moves towards 5G there’s an increased rollout of small cells capable of supporting low latency, low data rate applications like smart energy, building security, infrastructure, retail and healthcare etc. It may still be several years before we see the first, commercially viable applications actually in operation.