Empirix, Inc., the recognized leader in end-to-end network performance and customer behavior visibility, announced that Impact Telecom, a leading full-service telecommunications company, has selected Empirix’s Service Assurance solution as the single monitoring tool for their combined natonwide network.
Impact Telecom is comprised of a family of brands that provide telecom services such as voice and messaging solutions to carrier, commercial, and retail customers worldwide. They own and operate a full-scale TDM and VoIP network that supports inter-connect agreements with over 300 carriers, is the only U.S. nationwide Feature Group D (FGD) network with dedicated service to wholesale voice, and carries billions of minutes every month. Network equipment includes a combination of session border controllers (SBCs), media proxy, and media gateways to provide customers the highest quality experience.
Following the acquisition of Matrix telecom and the merge of Impact Telecom and Excel network in 2013, Impact Telecom needed a single voice monitoring solution. Impact Telecom chose Empirix’s Service Assurance Solution (for SIP and SS7) to provide end-to-end visibility and scalability for future network expansion and acquisitions. It provides fast response time to deliver traces and expedites critical call correlation that is needed to keep the network operating at all times. With Empirix’s Service Assurance Solution, Impact Telecom can pull call data into one centralized location while maintaining up to 30 days of call storage.
Bob Beaty, President and CEO of Impact Telecom, expressed how the Empirix and Impact Telecom partnership enhances Impact’s service capabilities: “Impact Telecom focuses on delivering one thing: outstanding telecommunications services. Our Empirix partnership truly advances Impact Telecom’s ability to grow and meet customers’ needs with high quality service.”
Impact recognized the need to improve network telemetry (the detection, collection, and correlation of observed activity). With Empirix, Impact Telecom can search for and proactively resolve issues that would have otherwise been unidentifiable. Chuck Griffin, Chief Operations Officer at Impact Telecom, stated, “A monitoring solution should be mandatory within every network and Empirix provides the way to aggregate and consolidate call and network data to prevent and address issues.”
George Hammons, the primary operational user at Impact Telecom, offered greater insight into the Impact Telecom and Empirix partnership by saying, “Empirix provides unlimited vision into our network to both proactively and reactively address and resolve network problems. The sooner we realized that we could trust the Empirix monitoring tool, the better off we were—and are today.”
As a result of using Empirix’s Service Assurance Solution, Impact Telecom has experienced a dramatic reduction in ticket escalations to support tiers 2 and 3 and has completed more tickets at tier 1. With Empirix, Impact Telecom is better equipped to predict their operating expenses and has gained invaluable network visibility for solving problems.