Contact CenterCorporate

Empirix Announces Enhanced Automation Capabilities

Contact Center Improvements

Empirix, Inc. has released a new version of its Hammer Test System for end-to-end call center customer experience IVR and Virtual Agent test automation.

This release comes with brand new features, including expanded voice biometric and sound processing capabilities, and automatic environment detection. A number of workflow enhancements have also been added to the platform to streamline efficiency and enable quality assurance teams to switch from touch-tone to speech applications without re-coding, recompiling or redeploying assets.

“Based on our years of experience working with QA teams, and understanding all then potential obstacles that impede their ability to meet business objectives, from how requirements change between regression tests through performance tests and even in production monitoring. This release enables organization to eliminate a majority of those issues and accelerate successful projects,” said Erik Delorey Product Manager for Contact Center Assurance.

As a result, Empirix customers are able to lower the cost of testing through automatic test case creation, drive test data at run time to extend the script lifespan, and even include human intelligence into the test case itself.  A large health care provider was able to cut deployment times from over a month to under 2 weeks while simultaneously increasing application coverage by 1000% and did not add any FTEs by leveraging Empirix solutions.

Selected as one of the top 20 Most Promising Contact Solution Providers of 2016 by CIOReview magazine for their ability to mitigate risk and accelerate time to value for its customers, Empirix continues to innovate its solutions to meet the next generation contact center’s demands and helps them solve complex problems by using simple user focused solutions.