Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect certification. This certification is available for its IT service management (ITSM) platform, OneSight, to monitor the Avaya Aura® platform.
Empirix OneSight serves as the key service-level and problem management engine for contact center operations and IT service management professionals. The latest release of the solution features automated Avaya Aura® profiles for key service-level metrics with out-of-the-box deployment capabilities. Users can establish service-level objectives with pre-existing profiles, and benefit from reduced time to deploy new technologies.
“As companies push technologies to the cloud, OneSight serves an important role in managing service levels and providing visibility into hosted providers’ operations,” shared Erik Delorey, Product Management for Empirix. “This Avaya DevConnect certification ensures that a company’s communication link to its customers is available and operating efficiently, regardless of where the Avaya system is located.”
Learn more: Partnering with Empirix
Empirix will showcase its solutions, including OneSight, at Avaya ENGAGE 2018 this week in New Orleans, Louisiana.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
More Empirix news
The industry’s first and only solution framework that is cloud-native, open, and flexible — by design — with the lowest TCO Empirix® Inc., a leader in end-to-end test automation and…
Empirix Inc. a leader in network test automation and service and application performance visibility, today announced that Empirix service assurance capabilities can now be extended to monitor the performance of…
Frost & Sullivan, a globally recognized research and consulting firm, has picked Empirix as the 2019 Best Practice Award for Global Network Test and Monitoring Product Line Strategy Leadership. Empirix…
Industry veteran to kick off the next chapter of growth Empirix® Inc., a leader in network test automation and service and application performance visibility today announced that Edoardo Rizzi has…