Contact CenterCorporateNews

Hammer On-Demand Simplifies, Automates and Accelerates Regression Testing

Call Center Assurance

Empirix, Inc., the recognized leader in contact center assurance and end-to-end network performance visibility, today announced the release of Hammer On-Demand, a powerful, intuitive and innovative solution capable of automating functional and regression testing. Built on the Hammer Cloud Platform, Hammer On-Demand is designed to increase test coverage, reduce errors, accelerate time to market and facilitate cross-functional collaboration. With Hammer On-Demand, QA teams can realize 80% savings in time and effort with the click of a button, all while improving application quality.

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In an Agile world where competition is fierce, requirements change, and delivering personalized experiences can require test cases numbering in the thousands, QA organizations struggle to assure quality, and avoid defects, delays and skyrocketing costs. Regression testing is tedious, time-consuming and prone to error because each and every part of a voice-enabled application needs to be tested and validated under a variety of conditions or test scenarios.

With Hammer On-Demand, both expert and novice users can easily configure stories and test behavior, with hundreds of tests automatically executed in minutes to avoid errors and reduce cycles from weeks to hours. Automated reporting enables organizations to quickly identify problem areas and eliminate defects earlier in the development process, thereby reducing costs. In addition, operations teams can reuse test cases for production monitoring and alerting.

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“Based on our years of experience working with QA, we understand the risks associated with shortened development cycles and misalignments among QA, development and business functions in the midst of change,” said Erik Delorey, Product Manager for Contact Center Assurance, Empirix. “QA teams can rely on Hammer On-Demand’s intelligent test case creation, on-demand execution and automated reporting to streamline testing and boost quality.”

High-performing QA organizations will benefit from Hammer On-Demand’s powerful ability to be code complete and test complete within minutes rather than days, and can deploy with the confidence that they will be able to improve the customer experience by matching test automation scripts with customer journeys. This release is the latest step in Empirix’s path of innovation as it continues to meet the demands of next-generation contact center and solve complex problems with intuitive, user-focused solutions.

About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.

Empirix is a trademark of Empirix, Inc. in the United States and other countries.

Media Contact:
Jennifer Walsh
Marketing Manager
+1-978-313-7112
jwalsh@empirix.com

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