Watch our new on-demand webinar, How to Tame CX Disruption with Automated, Collaborative Testing!
In a DevOps world, development, QA and operations teams, by design, work collaboratively. Nowhere is this more critical than in the complex, ever-changing contact center environment.
Even with careful planning, technology failures or disruptions can occur and negatively impact customer experience. So how can you minimize risk, accelerate release cycles, reduce costs and consistently deliver a quality customer experience?
Related: DevOps for Contact Centers?
Join us for How to Tame CX Disruption with Automated, Collaborative Testing a webcast event exploring:
- Why it’s important to test across the entire development lifecycle (SDLC)?
- How to minimize redundant testing efforts
- How to ensure that your contact center is ready for business
- Testing best practices
- Introduction to Hammer Cloud Platform
Hammer Cloud Platform: Start your free 30-day trial
Taming CX Disruption with Automated, Collaborative Testing
More on DevOps
Last time we talked about DevOps in contact centers, we discussed the benefits and challenges of implementing the methodology in corporate cultures and tips on first steps to take. Now…
Earlier this year, we launched our new comprehensive test automation solution, Hammer Cloud Platform (HCP). Since then, a lot of you have asked to try it out before you commit…
This post was co-authored by longtime Empirix partner, Genesys. Read the rest here. IT and contact center leaders are embracing hybrid. Cloud-based applications, including IVR, often boast lower TCO than…
It’s no surprise that companies large and small are looking to cloud-based technologies to help them solve modern business challenges and reduce operational costs. But the reality is that IT…