Voice over LTE (VoLTE) holds major potential for Mobile Service Providers (MSPs), including the promise of a better user experience, increased cost efficiencies, differentiated Voice Quality of Service (QoS), and more. Yet these mind-blowing potentials don’t come without a price. The world of VoLTE is very complex and it takes some real planning to fully understand and handle […]
First of all, you should know that what you should monitor and analyze changes, depending on how you deploy VoLTE. For instance, you could use Rich Communication Service (RCS) (which involves a lot of components to make it work – and they all should be monitored); or Voice Call Continuity (VCCC) with CSFB or SRVCC (both of which should be measured to give you great insight into how your resources are being leveraged).
SpeechTEK 2013 in New York City this week was a very successful event. I’ve been attending this event for more than 10 years, and while the trade show area was a bit smaller this year than in past years, the quality of attendees, discussions with customers and conference sessions were outstanding. Voice Biometrics One of […]
Providing a high quality customer experience is critical to keeping your customers happy. That’s the philosophy behind the service quality assurance and analytics solutions Empirix has brought to market. We know it’s vital that, when customers contact a business, they are able to get through without long wait times, garbled conversations, incorrect transfers, constantly repeating the same information, and the like.
The WebRTC data channel could be used to provide connectivity between the participants in a collaborative session, providing a real-time experience using a peer-to-peer connection.
The starting point is the traditional Business Intelligence (BI) infrastructure. There’s no question that it’s invaluable to have the ability to take data available and use it to better understand market demands and gain a competitive edge. A tool set was developed to handle data and allow users to come to useful conclusions. But that data was limited.
Let’s start with the fact that today’s environment are filled with devices that come from a variety of vendors. This makes life complex. Take, for example, the situation where two devices (each from different vendors) must communicate via voice over Evolved Packet Core (also by two different vendors) into an IP Multimedia Subsystem (from yet another vendor) and through an application server or two. See where I’m going here?
Every publicly traded company has a target. Since its IPO, that number has been 38 for Facebook. The company finally realized its goal last week, thanks to the mobile phone.
The basic procedure is accomplished by automating actual calls into the voice application server in a controlled manner and measuring the results at every stage. Isolating performance issues at the tested layer enables you to more easily discover the source of issues.
Legacy technology – you can’t escape it. Just when we thought next-gen communications had taken over, the Royal Birth proved us all wrong. It’s hard to believe that the world first received the news of Britian’s newest heir via a proclamation pinned to an easel outside of the Palace. From there, technology had its say and the announcement was tweeted, snapped and posted across the globe. But “modern tech” took second place.