Last week, Empirix announced the deployment of its Customer Experience solution with UK-based Telefonica O2. The solution’s implementation is evidence of an evolution occurring within the Service Assurance segment: Service providers such as O2 require solutions capable of providing greater levels of visibility into network traffic data, as well as the services and vendor devices deployed in an environment. But the real requirement now is the ability to provide specific insight into the customer base, enabling providers to understand gaps in service and quickly identify concentrated problem areas. Equipped with this knowledge, O2 is empowered to rapidly enhance service capabilities, improve customer experiences, and mitigate the risk of customer churn.
There is a perception in many enterprises that firewalls and security measures are only needed to protect vast sources of stored corporate or consumer data. Voice after all is inherently secure right? Not exactly.
The Hammer Gen 6 platform will enable the development and reuse of flexible, comprehensive testing scripts while providing additional insights into the end-to-end customer experience in secure environments.
2015 is bringing significant changes to the radio access network (RAN) environment as the insatiable demand for mobile data continues to accelerate. These pressures are forcing operators to rethink their business models and how they operate. CSPs are aware of the need to improve the Quality of Experience for subscribers while also continuing to invest […]
Mobile operators can now leverage a single platform for monitoring, troubleshooting and analyzing information from the core to the RAN. These new capabilities will give these operators the unprecedented ability to manage their networks based on their customers’ experience and network performance.
The combination of the Gigamon Visibility Fabric with the IntelliSight platform enables Empirix service providers to improve customer experience with data-intense applications such as video, voice and machine-to-machine (M2M) communications.
Mobile Network Operators (MNOs) have to adapt to a rapidly changing market. The explosion of smartphones(~1 Billion sold in 2014), the applications accessible through mobile networks and the advent of Over-the-Top (OTT) Services are clearly putting pressure on the traditional Service Providers to differentiate themselves, keep the customer base loyal and, most importantly, recover revenues that are currently flowing toward the OTT providers (or to other MNO competitors).
The Service Assurance segment is evolving. Service providers now require Service Assurance solutions that provide greater levels of visibility – not only into the network, but also into the services and vendor devices deployed in the environment.
Empirix has developed a first-of-its-kind conference bridge monitoring solution – Empirix Conference Bridge Monitoring (CBM) – which monitors conference bridges to proactively ensure high-quality connections for business-critical conference calls.
Integrating Verios’ and Empirix’s analytical, troubleshooting, monitoring and management capabilities will give wireless providers unprecedented capabilities for managing their networks from their customers’ perspectives.