Did BYOD Spell Death for BlackBerry?

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Exit Sign

Until recently, BlackBerry was a legend. Everyone remembers those “super cool” sales guys whose jobs were so important that they had to be connected 24/7. They would whip out their BlackBerry with its sleek, compressed keyboard and be ready to work at a moment’s notice.

3 Key Points About Big Data Analytics

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Darts

Today’s communications environments are very complex. If you’re not monitoring your systems on a consistent and constant basis, you will undoubtedly run into trouble. At the same time, a comprehensive solution has to have a variety of functionalities in order to successfully monitor this type of environment.

New Strides for Customer Care Improvement

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Customer Care Strides

Along with the introduction of each new service or application, the underlying network technology now permits Quality of Service (QoS) to be determined on an individual customer basis. Moreover, many of the world’s leading Mobile Service Providers (MSPs) are now competing more on service quality rather than service quantity or usage. As a result, today’s service assurance solutions are evolving to address key aspects of customer care, in order to better manage the service providers’ customer base on an individual basis.

The Happy Effects of a Positive Customer Experience

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Positive Customer Experience

Obviously, the first step in all of this is to provide a positive customer experience. There are many ways to accomplish this. For example, be polite to your customers. Offer them products and services that make sense according to their previous purchase history. Ensure that when they call in with a question or issue, the technology involved to get them the right answer helps instead of hinders the experience. Help your customer get to the right person in a timely manner – try not to leave them hanging on hold or pressing a number via the IVR that takes them to the wrong person.