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Empirix Blog

Category: Customer Experience

Top 5 Reasons to Consider Hammer Cloud Platform for Active Testing

Posted on July 10, 2019October 29, 2019
Hybrid Cloud

Earlier this year, we introduced Hammer Cloud Platform (HCP), our SaaS solution that combines functional, regression, systems integration, performance, and customer experience testing into one platform.

Solve the Challenges Putting Customer Experience at Risk in Your Contact Center

Posted on June 26, 2019October 29, 2019
Customer Experience

With unlimited access to information, today’s customers are educated. They know what they want, they want it fast and loyalty is optional. In fact, 47% of customers will take their business to a competitor within 24 hours of having a negative experience.

Diagnostix Platform 6.2 Upgrades

Posted on June 13, 2019October 29, 2019
Network Performance Monitoring

Diagnostix, Empirix’s end-to-end network monitoring platform, offers some exciting new features in its latest release. Customers who upgrade to Diagnostix 6.2 can look forward to the following capabilities…

Monitor Network and Service Performance from a Single Executive Dashboard

Posted on June 4, 2019October 29, 2019
Mobile Customer Experience

Imagine a single, executive dashboard that provides the entire enterprise with complete visibility into network and service performance, as experienced by the customer. A Quality of Experience (QoE) value combines Quality of Service (QoS) and voice of the customer KPIs to diagnose, and even prevent network and service issues before they occur. Watch this video to learn more.

The Essentials for Improving Customer Experience Quality in a DevOps World

Posted on May 30, 2019October 29, 2019
Happy Customer Experience

We’ve already discussed the benefits of leveraging DevOps in your contact center. Now we’ll cover how to get started. The transition can be challenging, especially for enterprises with rigid processes, but the positives greatly outweigh the negatives.

Visit Empirix at Genesys Xperience19, Enter to Win a YETI Cooler

Posted on May 29, 2019October 29, 2019
Genesys Xperience19

Xperience19, touted as the customer event of the year by Genesys, is full of opportunities to learn about emerging technologies, network with industry peers, and discover the future of customer experience. More than 2,000 customer experience and information technology (IT) professionals are expected to attend.

Meet with Empirix at TM Forum’s Digital Transformation World!

Posted on May 8, 2019October 29, 2019
Digital Transformation World

Don’t miss your chance to explore progressive network and customer intelligence monitoring solutions network that will advance your NFV, 5G, and IoT adoption in the digital transformation era.

Almost 90% of Customers Prefer to Speak to a Live Person Instead of IVR Menu: New Study

Posted on May 1, 2019October 29, 2019
Customer IVR Menu

Almost everyone would rather talk to a real person than automated communications when they call a company, according to a new study by B2B research firm Clutch. Of 501 people surveyed, 88% said they preferred speaking to humans and 72% said they usually speak to a human after encountering an IVR menu.

DevOps for CX: Prevent Issues from Happening in the First Place

Posted on April 30, 2019October 29, 2019
DevOps Frustration Memes

Developers will always be biased toward code, and operations will always be more concerned with troubleshooting and and recovery procedures. And that’s OK. But you should know not to get too code focused or you’ll find yourself in a “Worked Fine in Dev” situation.

DevOps: In a Contact Center, You Say?

Posted on April 16, 2019November 8, 2019
DevOps in Contact Centers

Many contact centers are cutting-edge technology adopters, so why has the migration to agile and DevOps practices not been fully embraced by some organizations?

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Why Empirix?
QoE in the Digital Transformation Era
Quality of Experience in the Digital Transformation Era White Paper
Tame CX Disruption with Automated, Collaborative Testing
Best Practices for Automation Test Teams

empirixinc

Since 1992, we have been the recognized leader in end-to-end network performance monitoring and analytics.

Instagram post 2190808885441564780_9465380070 Frost & Sullivan analysts and consultants performed an extensive, independent review of key players in our space prior to selecting Empirix as the recipient for this prestigious award. 
Click the link in our bio to download the full report. 
#empirix #customerexperience #cx #custexp #customerservice #custserv #iot #5g #digitaltransformation #informationtechnology #productlinestrategy #strategy #frostandsullivan #frostsullivan #bestpractices #networktesting #networkmonitoring
Instagram post 2190017664234151071_9465380070 Frost & Sullivan Chooses Empirix for 2019 Best Practice Award  Link in bio  #empirix #frostandsullivan #frostsullivan #customerexperience #cx #digitaltransformation #iot #contactcenter #contactcenters #serviceassurance #cctr
Instagram post 2181381526271328084_9465380070 Thank you to everyone who visited our booth at the CallCenter / CRM Demo & Conference in Tokyo!  #empirix #customerexperience #cx #custexp #customerservice #custserv #tokyo #japan #callcenter #callcenters #contactcenter #contactcenters #cctr #crm #callcentercrm #oneteamoneempirix
Instagram post 2177842225059455833_9465380070 Diagnostix Operational Reports (DOR) for encrypted OTT video assurance helps service providers remain relevant and competitive in a constrained market. 
#diagnostix #empirix #ott #ottvideo #mobileoperator #mobilenetwork #customerexperience #custexp #customerservice #custserv #digitaltransformation #streaming #videostreaming #5g #qoe #qualityofexperience #qos #qualityofservice
Instagram post 2176314858839158588_9465380070 Day 2 at Avaya Engage Dubai  Photo by @nhcylist 
#avaya #uc #unifiedcommunications #customerexperience #cx #customerservice #custserv #custexp #statistics #dubai #empirix #oneteamoneempirix
Instagram post 2175754511585497134_9465380070 Read the latest edition of our Empirix SPARK newsletter now. Link in bio. 
#customerexperience #cx #unifiedcommunications #empirix #contactcenter #cctr #contactcenters #customerservice #custserv #custexp #technology #5g #edgecomputing #iot #digitaltransformation #serviceassurance #voip #mwc #mwcbarcelona #mwc2020
Instagram post 2175488536558649542_9465380070 #avaya #avayaengage #dubai #cx #customerexperience #unifiedcommunications 
Photos by @nhcylist
Instagram post 2170657493783635948_9465380070 “The market is at a critical inflection point as Communications Service Providers and Enterprises prepare themselves to capture the 5G opportunity,” stated Franco Messori, Chief Strategy Officer at Empirix. ”Over the last few years, Empirix has worked hard to get ready to enable this technology transition and put our customers in a position to command the new ecosystem. By joining Empirix, Edoardo validates not only our vision, but that our technologies will spearhead the 5G evolution in a unique and innovative way.” #5g #iot #digitaltransformation #customerexperience #cx #custexp #technology #5gtech #empirix #oneteamoneempirix
Instagram post 2170637175576655386_9465380070 “The evolution to 5G, including cloud-native and mobile edge computing (MEC), is a technology transition like no other. It is a complete rewiring of the entire ecosystem, the underlying operations processes, and business practices. Empirix has a best-in-class portfolio that is 5G ready. It is the only product line in the industry designed to provide the agility, performance, and commercial scalability needed by Communications Service Providers and Enterprises to successfully execute their 5G strategies. I look forward to working with the team to maximize the value that we deliver to our customers and partners, and to the Empirix brand.” Learn more about Empirix's new SVP of Product Management and Marketing. Link in bio. 
#5g #digitaltransformation #iot #internetofthings #customerexperience #cx #custexp #customerservice #custserv #empirix #oneteamoneempirix #qoe
Instagram post 2170534074962247892_9465380070 Edoardo Rizzi, Former Viavi and TekComms Leader, Joins Empirix Leadership Team  Link in bio  #5g #iot #internetofthings #industrialiot #cloudnative #empirix #customerexperience #cx #custserv #customerservice #qoe #qualityofexperience #oneteamoneempirix #telecommunications #telecom #telco #serviceproviders
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