A large US wireless carrier—boasting 73 million subscribers—needed increased monitoring coverage for their virtual hold technology (VHT) callback solution. VHT is a great way to control call traffic, reduce costs and increase customer satisfaction, however, they had no way to ensure the technology worked as planned.
Empirix is thrilled to share the news about our IntelliSight and E-XMS technologies being certified for integration with Huawei’s NFV environment. The certification involved extensive interoperability testing for functions including data acquisition, mediation, advanced troubleshooting, real-time monitoring and data analytics, and means that Empirix solutions can now be sold to Huawei resellers across more than 190 evolved packet core networks and through Huawei’s NFV environment.
Empirix vMSP is the latest evolution of the Empirix probe system. It provides all of the same capabilities of the legacy MSP hardware appliance, but runs as software on virtual machines in both Private and Public Clouds. This is important because Digital Transformation initiatives are driving Service Providers to actively move from static physical appliances to highly virtualized and dynamic environments. NFV (Network Functions Virtualization) will be a key enabler for this transition and Empirix’s solutions are well positioned to support NFV.
Empirix announced today that a 3-year contract with a Tier 1 North American telecom operator was recently signed for $19M USD to improve the quality of performance of the operator’s mobile voice, VoWiFi and VoLTE networks, to score and increase customer experience satisfaction, and reduce OpEx related to mean-time-to-repair (MTTR).
The “QoE Index” estimates end user perception of any service. Today we proudly announced that our innovative new approach to scoring Quality of Experience (QoE) across telecommunication services has been granted a US patent.
Empirix has augmented its existing classroom-based Education Services training solutions offerings with online capabilities designed to match the learning needs of today’s fast-paced world—anytime, anywhere. Additionally, the Empirix Education Services now include topical industry courses.
Combining industry-leading probe technologies with advanced data discovery, Empirix provides clients with a unified view of both mobile and fixed networks. By taking a subscriber-centric approach, Empirix helps its clients deliver excellence in customer experience, empowering them to make network and business decisions that reduce risk and drive revenue increases.
This year’s Genesys conference, CX17, was hosted in Indianapolis, Indiana, which is also the headquarters of its latest acquisition, Interactive Intelligence. The event was full of people and excitement around seeing both product lines come together—and the Empirix team was ready to match that excitement with the celebration of our 25th anniversary of the Hammer Test platform!
Empirix will offer unprecedented end-to-end coverage of the radio access network (RAN) with its powerful RAN Vision solution. This OSSii agreement augments Empirix’s set of available data sources; extends monitoring coverage to additional network elements that can be monitored (such as eNodesBs, PCRFs, and HSS); and provides a robust, holistic view to customers.
In the highly-competitive mobile and fixed-line telecommunications space, providing a differentiated customer experience is critical to reducing costs and churn, and to increasing top-line revenues. Customer experience is not a unified concept; it is a combination of customer behaviors, expectations, and lifestyles. However, many organizations still lack the requisite visibility to collect all the information needed to ensure delivery of a top-notch customer experience.