Category: Customer Experience

Customer Experience Assurance (CEA) TechnologyWith a subscriber-centric approach—how your users perceive the services end-to-end—and tools for early warning and root-cause identification of problems, we help you deliver excellence in customer experience, and let you make excellent network and business decisions that reduce risk and drive revenue increases.

Empirix Business Assurance Platform is Now Certified for Huawei’s FusionSphere Cloud Operating System

Posted on
Cloud Computing

Empirix is thrilled to share the news about our IntelliSight and E-XMS technologies being certified for integration with Huawei’s NFV environment. The certification involved extensive interoperability testing for functions including data acquisition, mediation, advanced troubleshooting, real-time monitoring and data analytics, and means that Empirix solutions can now be sold to Huawei resellers across more than 190 evolved packet core networks and through Huawei’s NFV environment.

Empirix vMSP is One of the First Solutions Certified for Telefónica’s UNICA NFV

Posted on
Network Communications

Empirix vMSP is the latest evolution of the Empirix probe system. It provides all of the same capabilities of the legacy MSP hardware appliance, but runs as software on virtual machines in both Private and Public Clouds. This is important because Digital Transformation initiatives are driving Service Providers to actively move from static physical appliances to highly virtualized and dynamic environments. NFV (Network Functions Virtualization) will be a key enabler for this transition and Empirix’s solutions are well positioned to support NFV.

Empirix Enhances Education Services

Posted on
Online Learning

Empirix has augmented its existing classroom-based Education Services training solutions offerings with online capabilities designed to match the learning needs of today’s fast-paced world—anytime, anywhere. Additionally, the Empirix Education Services now include topical industry courses.

Pipeline Recognizes Empirix at Innovation Awards

Posted on
Innovation

Combining industry-leading probe technologies with advanced data discovery, Empirix provides clients with a unified view of both mobile and fixed networks. By taking a subscriber-centric approach, Empirix helps its clients deliver excellence in customer experience, empowering them to make network and business decisions that reduce risk and drive revenue increases.

Thoughts From Genesys CX17

Posted on
Genesys CX17

This year’s Genesys conference, CX17, was hosted in Indianapolis, Indiana, which is also the headquarters of its latest acquisition, Interactive Intelligence. The event was full of people and excitement around seeing both product lines come together—and the Empirix team was ready to match that excitement with the celebration of our 25th anniversary of the Hammer Test platform!

Empirix Enters into OSSii Agreement with Ericsson

Posted on
Partnership

Empirix will offer unprecedented end-to-end coverage of the radio access network (RAN) with its powerful RAN Vision solution. This OSSii agreement augments Empirix’s set of available data sources; extends monitoring coverage to additional network elements that can be monitored (such as eNodesBs, PCRFs, and HSS); and provides a robust, holistic view to customers.

The Continual Evolution of CEM to the Experience Management Control Continuum

Posted on

In the highly-competitive mobile and fixed-line telecommunications space, providing a differentiated customer experience is critical to reducing costs and churn, and to increasing top-line revenues. Customer experience is not a unified concept; it is a combination of customer behaviors, expectations, and lifestyles. However, many organizations still lack the requisite visibility to collect all the information needed to ensure delivery of a top-notch customer experience.

Empirix Experiences Record Growth in 2016

Posted on
Record Growth

Projections made in early 2016 predicted soft spending in the telecommunications service provider space. Empirix’s innovative solutions and ability to show clear value with an immediate, strong return on investment helped the company overcome these headwinds and achieve its best fourth quarter bookings in its history.