Earlier this year, we introduced Hammer Cloud Platform (HCP), our SaaS solution that combines functional, regression, systems integration, performance, and customer experience testing into one platform.
With unlimited access to information, today’s customers are educated. They know what they want, they want it fast and loyalty is optional. In fact, 47% of customers will take their business to a competitor within 24 hours of having a negative experience.
Diagnostix, Empirix’s end-to-end network monitoring platform, offers some exciting new features in its latest release. Customers who upgrade to Diagnostix 6.2 can look forward to the following capabilities…
Imagine a single, executive dashboard that provides the entire enterprise with complete visibility into network and service performance, as experienced by the customer. A Quality of Experience (QoE) value combines Quality of Service (QoS) and voice of the customer KPIs to diagnose, and even prevent network and service issues before they occur. Watch this video to learn more.
We’ve already discussed the benefits of leveraging DevOps in your contact center. Now we’ll cover how to get started. The transition can be challenging, especially for enterprises with rigid processes, but the positives greatly outweigh the negatives.
Xperience19, touted as the customer event of the year by Genesys, is full of opportunities to learn about emerging technologies, network with industry peers, and discover the future of customer experience. More than 2,000 customer experience and information technology (IT) professionals are expected to attend.
Don’t miss your chance to explore progressive network and customer intelligence monitoring solutions network that will advance your NFV, 5G, and IoT adoption in the digital transformation era.
Almost everyone would rather talk to a real person than automated communications when they call a company, according to a new study by B2B research firm Clutch. Of 501 people surveyed, 88% said they preferred speaking to humans and 72% said they usually speak to a human after encountering an IVR menu.
Developers will always be biased toward code, and operations will always be more concerned with troubleshooting and and recovery procedures. And that’s OK. But you should know not to get too code focused or you’ll find yourself in a “Worked Fine in Dev” situation.
Many contact centers are cutting-edge technology adopters, so why has the migration to agile and DevOps practices not been fully embraced by some organizations?