Don’t miss your opportunity to explore progressive network and customer intelligent monitoring solutions that will advance your NFV, 5G, and IoT adoption – MWC 2019.
A large US wireless carrier—boasting 73 million subscribers—needed increased monitoring coverage for their virtual hold technology (VHT) callback solution. VHT is a great way to control call traffic, reduce costs and increase customer satisfaction, however, they had no way to ensure the technology worked as planned.
Empirix IntelliSight and E-XMS Fully Compatible with Huawei’s FusionSphere Network Functions Virtualization (NFV) Infrastructure. Empirix is thrilled to share the news about our IntelliSight and E-XMS technologies being certified for integration with Huawei’s NFV environment. The certification involved extensive interoperability testing for functions including data acquisition, mediation, advanced troubleshooting, real-time monitoring and data analytics, and […]
Empirix vMSP is the latest evolution of the Empirix probe system. It provides all of the same capabilities of the legacy MSP hardware appliance, but runs as software on virtual machines in both Private and Public Clouds. This is important because Digital Transformation initiatives are driving Service Providers to actively move from static physical appliances to highly virtualized and dynamic environments. NFV (Network Functions Virtualization) will be a key enabler for this transition and Empirix’s solutions are well positioned to support NFV.
Empirix announced today that a 3-year contract with a Tier 1 North American telecom operator was recently signed for $19M USD to improve the quality of performance of the operator’s mobile voice, VoWiFi and VoLTE networks, to score and increase customer experience satisfaction, and reduce OpEx related to mean-time-to-repair (MTTR).
The “QoE Index” estimates end user perception of any service. Today we proudly announced that our innovative new approach to scoring Quality of Experience (QoE) across telecommunication services has been granted a US patent.
I was able to escape the blizzard-like conditions of New England winter for three sunny days in Las Vegas to attend the Avaya International User Group. Despite the recent restructuring announcement by Avaya, more than 2500 people registered to attend and hear about the latest and greatest that Avaya has to offer. Some highlights of […]
To date, it appears most of the MSPs that have deployed VoLTE have relied on active testing to effectively “spot check” the end-to-end service improvements and overall performance. Very little appears to have been done to look at overall QoE across the entire customer base.
As Mobile technology moves towards 5G there’s an increased rollout of small cells capable of supporting low latency, low data rate applications like smart energy, building security, infrastructure, retail and healthcare etc. It may still be several years before we see the first, commercially viable applications actually in operation.
Service providers are demanding more from their customer experience and service assurance solutions because they have a keen awareness of the richness and value of the information that flows across their networks. Reliably and accurately extracted, this information can be used to help manage not just the network, but also the services offered and the devices deployed. Insights can be also be gained around the performance of providers’ vendors and—most significantly—the experiences and value of their customers.