When IVR Technology Fails…

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Customer Experience Failure

We’ve all been this guy (see pic above)….that’s why the most successful companies make CX their top priority. They know that a poor experience can leave their consumers feeling undervalued and angry. They also know that any resulting damage to the relationship is not easily repaired.

Meet with Empirix at MWC19 Barcelona!

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MWC19 Barcelona

This is your opportunity to explore progressive network and customer intelligent monitoring systems that can advance your network function virtualization (NFV), 5G, and Internet of Things (IoT) adoption processes. Since emerging technologies add complexity to how modern telecom operators and enterprises function, it’s critical for businesses to plan for how they’ll affect Quality of Experience (QoE).

New Global Offices to Accommodate Empirix Growth

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Expansion

To better serve our rapidly growing European client base, we recently moved our local office to a new location in Maidenhead, Berkshire. The new Saint-Cloud Way office is a short distance from our previous location. After years of double-digit growth, we had no choice but to expand our footprint in England. The move is already paying off. 

Quality of Experience (QoE) in the Digital Transformation Era

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QoE in the Digital Transformation Era

Quality of Experience (QoE) is the key business indicator for service providers and enterprises moving respectively to 5G and IP Multimedia Subsystem (IMS). However, the new services enabled by these technologies coupled with innovations in the Internet of Things (IoT) and in automation in general are very different to traditional telecoms services. New, flexible approaches to assuring QoE are therefore required that take into account the needs of specific applications and the expectations of users.

Safeguard Your CX: Testing and Monitoring Solutions for the Enterprise

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CX Safeguard

With customers at the heart of every company, organizations who align their business strategies with the evolving demands of their customer base have an advantage. Nowhere is this more true than in contact center environments, which carry the burden of providing a quality customer experience when it is most needed. Automated end-to-end testing and monitoring detects and prevents issues across your contact center IVR applications, infrastructure and networks before your customers are affected. Why put customer experience at risk?

Empirix Business Assurance Platform is Now Certified for Huawei’s FusionSphere Cloud Operating System

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Cloud Computing

Empirix is thrilled to share the news about our IntelliSight and E-XMS technologies being certified for integration with Huawei’s NFV environment. The certification involved extensive interoperability testing for functions including data acquisition, mediation, advanced troubleshooting, real-time monitoring and data analytics, and means that Empirix solutions can now be sold to Huawei resellers across more than 190 evolved packet core networks and through Huawei’s NFV environment.

Empirix vMSP is One of the First Solutions Certified for Telefónica’s UNICA NFV

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Network Communications

Empirix vMSP is the latest evolution of the Empirix probe system. It provides all of the same capabilities of the legacy MSP hardware appliance, but runs as software on virtual machines in both Private and Public Clouds. This is important because Digital Transformation initiatives are driving Service Providers to actively move from static physical appliances to highly virtualized and dynamic environments. NFV (Network Functions Virtualization) will be a key enabler for this transition and Empirix’s solutions are well positioned to support NFV.