Can Your Contact Center Weather the Storm?

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Weathering the Storm

Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?

Empirix and Customer to Present at SpeechTEK

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Speech

The presentation, titled “Power Forward: Scalability, Agility, Quality,” will focus on a major healthcare organization and how it was able to “shift left” with its development team by leveraging test automation to increase application coverage, reduce regression test cycles, and limit rework and miscommunications during test case creation.

Empirix Experiences Record Growth in 2016

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Record Growth

Projections made in early 2016 predicted soft spending in the telecommunications service provider space. Empirix’s innovative solutions and ability to show clear value with an immediate, strong return on investment helped the company overcome these headwinds and achieve its best fourth quarter bookings in its history.

Empirix Receives Avaya DevConnect Certification for Encrypted and Disaster Recovery/Failover Communications Test Automation

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Encryption

This certification enables agencies to use Empirix test automation to most efficiently, accurately, and cost effectively simulate and test national and regional disaster scenarios, including encrypted communication performance, at high call volumes. This stress testing measures actual voice quality and adjunct systems, such as call recording, in order to ensure their viability in critical scenarios.

Top 10 Metrics to Align Contact Centers with Agile Methodology and Ensure You’re Fit for Business

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Fit for Business

Call centers are never short on metrics, but is the business utilizing the right metrics to ensure they are fit for business? Should those metrics change in an agile environment? The agile methodology for software development has definitely taken center stage, however, it struggles in large organizations with long standing processes and considerable investments in […]

Empirix Enhances Ability to Test Secure Communication Networks With Secure Device Emulation for Encrypted Avaya Voice Networks

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Secure Communication

Empirix today announced enhancements to the Hammer Gen6 Test Platform to provide, functional, stress and ongoing testing for secure Avaya voice environments. The Empirix Hammer Gen6 test platform enables enterprises to examine latency, performance and voice quality over encrypted communication channels, resulting in truly secure communications. This new capability enables organizations to deploy with confidence secure communication networks for critical applications in verticals, such as financial, law enforcement, and healthcare, that use encrypted communications.

Empirix Partners with blackchair to Expand Contact Center Portfolio

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Partnership

Empirix has expanded its portfolio of contact center test and monitoring solutions through a partnership with change management solutions company blackchair Limited, the company announced today. Integrating blackchair’s Spotlight change management suite with Empirix’s existing contact center test and monitoring solutions will enable organizations to improve customer experiences, take operational processes to the next level of maturity, reduce costs and mitigate risk with faster, more rigorous configuration release management and agnostic auditing. Organizations will now be able to quickly detect problems and trace them back to changes in the contact center environment.