When IVR Technology Fails…

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Customer Experience Failure

We’ve all been this guy (see pic above)….that’s why the most successful companies make CX their top priority. They know that a poor experience can leave their consumers feeling undervalued and angry. They also know that any resulting damage to the relationship is not easily repaired.

Ensure a Great Customer Experience: Start Your 30-day VoiceWatch Trial

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VoiceWatch IVR Trial

VoiceWatch, Empirix’s proactive contact center performance monitoring solution, is quick to identify current and future issues and their unique causes. Using transactional call flows to navigate a customer’s end-to-end experience via automation, VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems. This empowers users to identify and fix problems before they impact customers.