A few months ago, I received a direct message on LinkedIn from a member organization. They were interested in knowing if I was still in the VoIP troubleshooting business? If so, they wanted to know if I could help and provide any best practice recommendations.
Earlier this year, we launched our new comprehensive test automation solution, Hammer Cloud Platform (HCP). Since then, a lot of you have asked to try it out before you commit – and we listened. We’re excited to offer a 30-day free trial version of HCP so you can witness its power firsthand.
Cloud technologies continue to dominate IT conversations about deployment options. Professional pundits opine while boardrooms question whether Software as a Service (SaaS) solutions can deliver the same level of functionality as their on-premises brethren. The question they should ask is how they can preserve customer experience — it’s the heart of any successful deployment.
This Black Friday is going to be a cracker, I can tell. I’m not joining the other millions of Brits and queuing up outside shopping centers ready to dive in when the doors finally open. I’m an amateur table tennis player, I’m not built to fight and tussle with big guys for a large screen television. No, this year I’m doing it properly.
Can your contact center handle peak traffic? You may have successfully prepared for natural disasters when you had plenty of advance notice, but what if a storm takes everyone by surprise?
Floods of any nature are a hazard to both the users of utilities and the companies themselves. Thousands of calls from distressed drivers who just want get home alive are placed. Not to mention the heady mix of fast streaming water and electricity leading to power surges or complete losses in some cases.
IT and contact center leaders are embracing hybrid. Cloud-based applications, including IVR, often boast lower TCO than legacy, on-premises models. Moving to cloud can seem disruptive; ensuring that patches, upgrades or new technology deployments go smoothly is a critical part of a successful migration plan. But knowing these three secrets will push you a step closer to your successful cloud-based IVR migration.
Earlier this year, we introduced Hammer Cloud Platform (HCP), our SaaS solution that combines functional, regression, systems integration, performance, and customer experience testing into one platform.
It’s no surprise that companies large and small are looking to cloud-based technologies to help them solve modern business challenges and reduce operational costs. But the reality is that IT professionals must be thoughtful about which hosting and deployment strategies are best for their businesses.
With unlimited access to information, today’s customers are educated. They know what they want, they want it fast and loyalty is optional. In fact, 47% of customers will take their business to a competitor within 24 hours of having a negative experience.