Empirix today announced the availability of the Empirix xCentrix LTE Analysis Package. Through intelligent correlation and comprehensive analysis of network data, Empirix xCentrix provides deep insight into LTE utilization, integration and performance issues as well as the myriad of factors impacting customer experience and Quality of Service. It enables operators to provide better service under evolving conditions, uncover new revenue opportunities, develop innovative pricing models and tightly control costs.
Network analytics for LTE deployments
“Operators are evaluating and implementing a variety of strategies to manage the tremendous demand for bandwidth the smart-device revolution has created. Large-scale LTE deployment is an important step; however, there are significant challenges with regards to integrating with existing systems, continuously delivering a quality experience and minimizing overall cost per bit delivered,” said Akshay Sharma, research director, Gartner, Carrier Network Infrastructure. “By leveraging network analytics to provide a thorough understanding of how evolving conditions impact customer experience and the end-to-end performance of these complex environments, operators can more effectively control the success and profitability of their LTE investments.”
Learn more: Use Mobile Data Traffic to Improve CX
Empirix xCentrix delivers actionable intelligence operators can use to improve operations, optimize resources and boost profitability across the organization. With new visibility into how specific handsets, customer behaviors, applications, services and physical location impact LTE network resources, operators can preempt service-impacting issues, quickly troubleshoot issues and effectively plan infrastructure investments. It allows operators to easily track roaming activities across complex mobile environments and validate SLA performance to maximize revenues. Armed with an in-depth analysis of Quality of Service metrics, the Empirix xCentrix LTE Analysis Package helps companies tailor usage plans and reduces traffic expenses through tighter management of partner contracts. Most importantly, mobile operators can now vigilantly guard customer experience to reduce churn.
“Mobile operators deploying new LTE networks are facing unprecedented complexity, which can lead to unnecessary costs and untapped revenue opportunities,” said Tim Moynihan, vice president of marketing, Empirix. “Through our in-depth understanding of mobile technology and comprehensive analysis techniques, Empirix transforms data into intelligence, enabling operators to improve customer experience, optimize performance across the entire network and discover new ways to profit from their LTE deployments.”
White Paper: Mobile Device Analytics
Empirix xCentrix provides a comprehensive vision of mobile and LTE environments with granular insight into performance issues by tower, application and geography together with an analysis of customer behaviors, including app and device usage. With the Empirix xCentrix LTE Analysis Package, operators can quickly manipulate large volumes of data and present the information in a way that is meaningful across departments and job functions. Empirix xCentrix’s on-demand reporting allows users to interact with the data on the fly, fully explore all data dimensions and measures, and design reports or dashboards based on their unique requirements. It also offers a web-based interface for drilling into micro events or layering multiple data points and key performance indicators (KPIs) to instantly reveal hidden trends.
Empirix xCentrix provides the following capabilities:
Offers insight into performance, quality, resource and usage information by customer, location or device.
Mobility Management Analysis
Provides deep visibility into network connection management issues, including understanding the various EMM failure causes.
Allows users to understand key factors affecting user experience, including devices, operating systems, network locations and roaming statuses.
Bearer Performance Analysis
Uncovers key issues related to bearer performance, including various EPS bearer causes.
Delivers visibility into traffic and performance for both inbound and outbound roamers by country, network and operator.
Related: Roaming All the Way to the Bank
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
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