I was recently taking a detailed look at the momentum Empirix has been experiencing. It’s been an exciting place to work at over the past few years. That we’ve continued to grow so positively around the world in this economic climate is really impressive.
Among many reasons we’ve been growing is the critical value we provide to our customers. When we are out talking with customers who typically provide voice and data solutions to their clients, we continue to hear more than ever that there is an increasing demand for a great customer experience – and customers become very vocal when they don’t get it. Social media just underscores the immediacy of that criticism and the large impact a complaint can have in a very short amount of time.
The Basics of Customer Experience
A basic requirement for providing a good customer experience is to make sure the back-end technology works. In many ways, it’s all about risk management – how to contain and minimize unexpected failures or issues in an operational environment. With that in mind, organizations must mitigate the risks associated with deploying new communications technologies, upgrading existing systems and enhancing applications.
Read: If at First You Don’t Succeed, Test, Test Again
The best companies with whom we’ve been working commit to best practices when it comes to implementing and utilizing cutting edge communications technology. And many of these companies fall into the Fortune 500 ranking, leading the growing movement toward providing high quality customer experiences.
The increasing commitment to quality reflected in our customers is demonstrated by the infographic below.
We at Empirix are also committed to quality, as demonstrated by the fact that we were recently named a “Best Place to Work” by Boston Business s Journal. A high quality team produces high quality solutions – solutions that we are proud to offer our high quality customers.
Want to learn more? Read about Empirix’s 2012 growth and momentum.
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Written by Tim Moynihan – Tim on Twitter | Posts by Tim
Tim has been around the technology block. Over the years, he has provided product development direction and commentary on inbound and outbound voice communications solutions. He comes from an enterprise-focused background with an emphasis on quality across the network.