I was recently taking a detailed look at the momentum Empirix has been experiencing. It’s been an exciting place to work at over the past few years. That we’ve continued to grow so positively around the world in this economic climate is really impressive.
Among many reasons we’ve been growing is the critical value we provide to our customers. When we are out talking with customers who typically provide voice and data solutions to their clients, we continue to hear more than ever that there is an increasing demand for a great customer experience – and customers become very vocal when they don’t get it. Social media just underscores the immediacy of that criticism and the large impact a complaint can have in a very short amount of time.
Learn more: Meet the Empirix Management Team
The Basics of Customer Experience
A basic requirement for providing a good customer experience is to make sure the back-end technology works. In many ways, it’s all about risk management – how to contain and minimize unexpected failures or issues in an operational environment. With that in mind, organizations must mitigate the risks associated with deploying new communications technologies, upgrading existing systems and enhancing applications.
Read: If at First You Don’t Succeed, Test, Test Again
The best companies with whom we’ve been working commit to best practices when it comes to implementing and utilizing cutting edge communications technology. And many of these companies fall into the Fortune 500 ranking, leading the growing movement toward providing high quality customer experiences.
Infographic
The increasing commitment to quality reflected in our customers is demonstrated by the infographic below.
We at Empirix are also committed to quality, as demonstrated by the fact that we were recently named a “Best Place to Work” by Boston Business s Journal. A high quality team produces high quality solutions – solutions that we are proud to offer our high quality customers.
More Empirix news
Empirix Releases Hammer Ohm™, Extending Voice Quality Testing and Monitoring Solution to Work-from-Home Environments
Introduces proprietary VoiceRNA scoring to measure call quality Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics today announced the release of Hammer…
Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centers and Enterprise Voice Networks
Assure customer experience with flexible, cloud-based test automation Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics today announced the availability of self-service,…
Unleashing Business Value with Contact Center Testing
A Q&A with IDC analyst, Melinda-Carol Ballou seeking practical advice and guidance on how to overcome barriers to accelerating release cycles.
Restore Workforce Productivity
Cloud-Based Conference Bridge Monitoring Solution Now Available Conference calls have been at the very core of business operations for decades. In fact, teleconferencing was first introduced in 1964 by AT&T…