I was recently taking a detailed look at the momentum Empirix has been experiencing. It’s been an exciting place to work at over the past few years. That we’ve continued to grow so positively around the world in this economic climate is really impressive.
Among many reasons we’ve been growing is the critical value we provide to our customers. When we are out talking with customers who typically provide voice and data solutions to their clients, we continue to hear more than ever that there is an increasing demand for a great customer experience – and customers become very vocal when they don’t get it. Social media just underscores the immediacy of that criticism and the large impact a complaint can have in a very short amount of time.
Learn more: Meet the Empirix Management Team
The Basics of Customer Experience
A basic requirement for providing a good customer experience is to make sure the back-end technology works. In many ways, it’s all about risk management – how to contain and minimize unexpected failures or issues in an operational environment. With that in mind, organizations must mitigate the risks associated with deploying new communications technologies, upgrading existing systems and enhancing applications.
Read: If at First You Don’t Succeed, Test, Test Again
The best companies with whom we’ve been working commit to best practices when it comes to implementing and utilizing cutting edge communications technology. And many of these companies fall into the Fortune 500 ranking, leading the growing movement toward providing high quality customer experiences.
Infographic
The increasing commitment to quality reflected in our customers is demonstrated by the infographic below.
We at Empirix are also committed to quality, as demonstrated by the fact that we were recently named a “Best Place to Work” by Boston Business s Journal. A high quality team produces high quality solutions – solutions that we are proud to offer our high quality customers.
More Empirix news
Press Release: Empirix launches new Hammer partner program to capitalize on the growth of the Contact Center as a Service market (CCaaS)
Contact center testing and experience assurance market leader transitions to fully channel centric model Billerica, MA- September October 7, 2021 – Empirix, an Infovista company and leader in contact center…
Press Release: Maximus selects Hammer Cloud to guarantee the performance of the US CDC COVID-19 Hotline Services
Hammer Cloud certifies FedRAMP-authorized cloud contact center deployed for the Centers for Disease Control and Prevention (CDC) Billerica, MA – 29 June 2021 – Infovista today announced that Hammer, its…
Press Release: Empirix KLERITY brings Assurance for 5G Standalone and IoT networks, now available on Microsoft Azure
KLERITY provides cloud-native network and service assurance throughout the entire lifecycle of 5G private and public networks Billerica, MA: 04 May 2021 – Empirix, an Infovista company and global leader…
Press Release: Empirix launches monitoring and assurance platform for 5G Standalone
New version of KLERITY automates, correlates and contextualizes network and service data to enable accelerated roll-outs of carrier-grade public and private 5G networks Billerica, MA: 29 April 2021 – Empirix,…