If visibility isn’t enough, what is? Networks and services are always evolving. They must cooperate with a broad range of software functions and hardware components, and In spite of the inherent complexity, function flawlessly. This …
A Q&A with IDC analyst, Melinda-Carol Ballou seeking practical advice and guidance on how to overcome barriers to accelerating release cycles.
Cloud-Based Conference Bridge Monitoring Solution Now Available Conference calls have been at the very core of business operations for decades. In fact, teleconferencing was first introduced in 1964 by AT&T at the World’s Fair in …
How to stay in control of service quality with an at home workforce Day-to-day life has enough challenges. Throw in a worldwide pandemic and our lives are instantly turned upside down. From online grocery shopping, …
Read moreMaintaining Business Continuity in the Face of a Pandemic
The industry’s first and only solution framework that is cloud-native, open, and flexible — by design — with the lowest TCO Empirix® Inc., a leader in end-to-end test automation and network and service performance monitoring, …
As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the cloud-based contact center market, which …
Read moreLegacy Contact Centers Rushing to Cloud to Support Emerging Technologies
The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems. “Nothing new, nothing different than …
Read moreMajor Transformations in Unified Communications Are Accelerating, Avaya CEO Says
QoE with your businesses’ communication systems determines success Your customers’ satisfaction and loyalty hinges on the quality of their experiences. When there’s a breakdown in a company’s communication environment, customers are the ones impacted first. …
So you’ve got to January 13th and you’re still keeping to your New Year resolutions? Well, you’re doing better than half the population who take them up. Apparently January 12th is the deadline that nearly …
Is visibility enough? Future networks can’t afford to fail. Network outages, interruptions or even a half-second of latency can put business productivity, customer loyalty, and lives at risk. For the past few decades, service providers …