Introducing Hammer Ohm: Automated Voice Quality Testing for Work-from-Home Environments
For the first time in recent history, there are more people working remotely than in corporate offices. Home networks are now an integral part of conducting business, but the issues they spawn are having a …
Read moreProtecting Customer Experience in the Remote Worker Era
Join us October 27 for this panel discussion with 5G Series and executives from Empirix, Orange and Elisa.
Empirix has published a new whitepaper, Anatomy of a 5G Network That Can’t Fail, which reflects on the importance of network reliability, especially in light of the push to adopt 5G SA and 5G NSA …
Read moreNew Whitepaper: Anatomy of a 5G Network That Can’t Fail
If visibility isn’t enough, what is? Networks and services are always evolving. They must cooperate with a broad range of software functions and hardware components, and In spite of the inherent complexity, function flawlessly. This …
A Q&A with IDC analyst, Melinda-Carol Ballou seeking practical advice and guidance on how to overcome barriers to accelerating release cycles.
Cloud-Based Conference Bridge Monitoring Solution Now Available Conference calls have been at the very core of business operations for decades. In fact, teleconferencing was first introduced in 1964 by AT&T at the World’s Fair in …
How to stay in control of service quality with an at home workforce Day-to-day life has enough challenges. Throw in a worldwide pandemic and our lives are instantly turned upside down. From online grocery shopping, …
Read moreMaintaining Business Continuity in the Face of a Pandemic
The industry’s first and only solution framework that is cloud-native, open, and flexible — by design — with the lowest TCO Empirix® Inc., a leader in end-to-end test automation and network and service performance monitoring, …
As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the cloud-based contact center market, which …
Read moreLegacy Contact Centers Rushing to Cloud to Support Emerging Technologies
The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems. “Nothing new, nothing different than …
Read moreMajor Transformations in Unified Communications Are Accelerating, Avaya CEO Says