The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems.
“Nothing new, nothing different than we’ve talked about the last few years, except the rate and pace of adoption,” Avaya CEO Jim Chirico said in his keynote address at Avaya ENGAGE 2020 this week.
Learn more: Partnering with Empirix
Strolling onto the stage to A$ton Wyld’s “Next Level” off the Fast & Furious Presents: Hobbs & Shaw soundtrack, Chirico credited innovation and partnerships with accelerating growth.
“Avaya is on the next level, going fast and furious,” he said. “That’s what we’re all about.”
Chirico said Avaya is focusing on the thing that’s responsible for its success: innovation. In 2019, Avaya adjusted its strategies to remain at the forefront of unified communications technology.
“We needed to get back to the basics,” he said. “We needed to get back to our roots, and we needed to invest more and more on being an innovator.”
View keynote address
The entire keynote address can be viewed below. Avaya has also published other ENGAGE 2020 speeches on its Facebook page.
Empirix at Avaya ENGAGE
Fully optimizing customer experience in contact centers requires a mix of cloud and on-premise technologies. Relying exclusively on cloud technology means you’re basing decisions on incomplete data. The only way to extract truly useful information from all your customers’ experiences is with a hybrid solution.
Hammer Cloud Platform: Start your free 30-day trial
As expected, the star of the event was basketball legend Earvin Magic Johnson. After his address, Johnson thanked the 3,000 attendees for “”being an engaged and amazing audience.” His keynote included a touching tribute to Kobe Bryant.
Just got off the stage in Phoenix, AZ speaking for Avaya, Inc. I want to thank President and CEO Jim Chirico and the 3,000 Avaya customers, partners, and employees for being an engaged and amazing audience. Thank you for helping me pay tribute to Kobe. pic.twitter.com/XTKEVVq7ms— Earvin Magic Johnson (@MagicJohnson) February 5, 2020
We’re already preparing for the next big partner event we’re sponsoring: Experience Avaya Japan. If you’re planning to attend the Tokyo conference on February 21, stop by our booth and say hi!
Hammer Hybrid Cloud
A cloud hybrid designed for the real world
More on Avaya
As I lean into my fifth year with Empirix and the 2020 chapter with Avaya globally, I find myself feeling more and more comfortable with the Avaya personnel. The can-do…
Don’t miss Empirix at Avaya ENGAGE 2019 in Austin, Texas, where we’ll be giving the following presentation: With customers at the heart of every company, organizations who align their business…
Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect…
I was able to escape the blizzard-like conditions of New England winter for three sunny days in Las Vegas to attend the Avaya International User Group. Despite the recent restructuring…