Customer-focused Test Automation in Agile Environments

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Customers in Agile Environments

Companies migrating to an Agile development methodology have seen the benefits of accelerating deployments with smaller, more focused feature sets per release, but they have also experienced the pain of grouping those feature sets into workable code capable of being released to the public—without sacrificing quality. It is an Agile team’s responsibility to deliver working […]

TM Forum 2016: NFV Status Update, NFV at the TMF

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Mobile Video

The glistening blue waters of the Mediterranean Sea served as a splendid backdrop to the TM Forum this year, where a significant amount of time was dedicated to the management of SDN and NFV. Indeed, there was even a specific conference track that spanned the first two days of the show. Clearly, there is a […]

Top 5 Ways a Test Automation Hero Gets His Organization Ready for End-To-End CTI Tests.

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Test Automation

Conducting end-to-end CTI tests can be daunting, even to the most experienced professional. Yet if a  few simple rules are followed, the level of effort and complexity in running a successful test can be reduced dramatically. Specifically, organizations should understand: 1. Who’s on First? Define the Metrics! Specifically the ‘screen-pop’, in your organization does screen […]

Top 3 Secrets of a Test Automation Hero

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Test Automation Hero

It’s ironic but most QA engineers spend the vast majority of their time doing something other than testing. Those other activities include setting up and tearing down environments, reading documentation, writing test plans, interfacing with engineers, and creating reports. The actual time spent on testing falls into a smaller time window than one would guess. […]

Top 10 Ways to be a Test Automation Hero

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Testing Automation Hero

Many quality initiatives are doomed to fail right from the start. There are a number of reasons for this failure including that the initiative was just an afterthought to an ongoing project or worse, part of an ill-defined long term strategy. Organizations with contact centers and IP telephony environments need to ensure their customers have […]

Customer Service Automation: Do it Right!

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Customer Service

OK, I get it. You put in an automated interactive voice response (IVR) system because it saves you time and money. Fewer agents needed to answer calls. Some of my basic questions answered without me needing to wait for a live person to help me out. You can shoot me over to the right department. […]