Ever wondered why when you travel abroad and then switch on your mobile phone it takes so long to obtain service? Depending on how frequently you travel, you may notice that it takes several minutes before your phone obtains a connection. In some cases it can take significantly longer and you are left looking at your device screen, wondering if those service bars will ever actually appear. When they eventually do, your reaction is probably one of relief where your conclusion is that being a roamer, it simply takes time for you to connect with a foreign operator.
When I talk about end to end SIP I am looking at SIP all the way in from the carrier trunks, through the core infrastructure, and out to the phones (hard phones or soft phones). With that out of the way, let’s talk more about some of the questions that need to be answered and some of the key things that you, the customer, need to do in order to make your SIP deployment successful.
Carriers have a long history of partnering to route traffic across the globe. Operators work with local providers to terminate rural calls. Organizations maintain multiple partnerships to manage mobile roaming and drive revenue. Today we are seeing a new breed of partnership based not on extending regional coverage, but instead on improving technical capabilities.
Among many reasons we’ve been growing is the critical value we provide to our customers. When we are out talking with customers who typically provide voice and data solutions to their clients, we continue to hear more than ever that there is an increasing demand for a great customer experience – and customers become very vocal when they don’t get it. Social media just underscores the immediacy of that criticism and the large impact a complaint can have in a very short amount of time.
In most countries, the auctioning of LTE or 4G spectrum has made headline news. Not only because it introduces a “high speed” service for the millions of customers who now own a mobile device, but also because those Mobile operators who have been successful in the so called bidding process has paid each government or regularity body literally billions of dollars for the privilege of being able to deliver such a service.
Today we are seeing a great deal of activity as companies migrate from legacy to IP technologies, add new self-service menu options and update routing solutions to ensure people have fast access to the diverse set of information and agent services. Everyone is taking pains to train their staff on the new regulations and how each plan will best meet differing needs.
Interwoven throughout the conference was discussion on the rapid pace of change, in particular in Unified Communications environments. Enterprises are integrating multiple and instantaneous forms of communication with business processes.