5G Takes Center Stage at MWC19 Barcelona

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Empirix at MWC19 Barcelona

As predicted, 5G technology was the main focus of MWC19 Barcelona (formerly Mobile World Congress). Speaker after speaker touted the importance of deploying 5G as quickly as possible. Tech companies from all over the world showcased their 5G capabilities. Though 5G was a big topic at MWC the past few years, there’s clearly more urgency than ever. The impact of 5G will span industries and save lives.

When IVR Technology Fails…

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Customer Experience Failure

We’ve all been this guy (see pic above)….that’s why the most successful companies make CX their top priority. They know that a poor experience can leave their consumers feeling undervalued and angry. They also know that any resulting damage to the relationship is not easily repaired.