Customer Care Takeaways from Frost and Sullivan Mind Exchange

Customer Satisfaction

Empirix recently joined other industry thought leaders at the Frost and Sullivan Mind Exchange summit in Orlando, FL.  Over the course of the 4-day event, many of the core tenets of customer care were discussed and reinforced. The event provided a great opportunity for all attendees to share some of the challenges encountered when trying to create, deliver and optimize an impactful customer experience. Below are some of my key takeaways from the keynote sessions.