Network Function Virtualization (NFV) is top of mind for many companies these days, because of the potential savings it can produce. But what exactly is NFV? And how does it produce these cost-saving benefits?
Along with the introduction of each new service or application, the underlying network technology now permits Quality of Service (QoS) to be determined on an individual customer basis. Moreover, many of the world’s leading Mobile Service Providers (MSPs) are now competing more on service quality rather than service quantity or usage. As a result, today’s service assurance solutions are evolving to address key aspects of customer care, in order to better manage the service providers’ customer base on an individual basis.
Today’s data analytics platforms generally are very niche in their capabilities. Their focus is limited: just the application on the device or the packet core or the IMS core or the Application Servers or…well…you get the picture.
Today’s customers have an expectation that they should receive a quality experience when they contact a company. Whatever their reason for reaching out to an organization, they work under the assumption that technical issues aren’t going to get in the way of communications.
For many Fixed or Wireline Service Providers, a critical revenue stream continues to be the transport of Long Distance or International Calls. In order that such calls can be completed and revenue ensured, it is fundamental to be able to determine that calls are being completed successfully and to understand by whom those calls are completed.
For Mobile Service Providers (MSPs), monitoring only the network infrastructure (as traditionally performed by Network Operations Center plus Service Operations Center) no longer provides any guarantee that subscribers will receive their expected level of service.
I recently attended the Competitive Carriers Association (CCA) Convention in Las Vegas. The clear feedback from event attendees (who are mostly smaller, rural Tier 3 and 4 service providers) was that everyone is looking for comprehensive, end-to-end analytics solutions. Turning Data Into Intelligence The convention goers seemed to get the value of data – but most weren’t […]
Data? Communications service providers (CSPs) have plenty of it. If CSPs don’t know from Big Data, no one does. Oceans of data pour into their service operations centers every day from network elements, applications and end user devices in their increasingly sophisticated networks. But as we all know, there’s a big difference between data and […]
I recently attended the Professional Association for Customer Engagement (PACE) in NYC. There was great energy in the room throughout the day as over 100 users, vendors and partners explored trends and opportunities in the CRM and contact center market segment in the NYC area. Two noteworthy trends were discussed throughout the day: cloud and […]
There are many options available for Mobile Operators who want to “monetize” the investments they have made in 4G or LTE. For example, today, most Mobile Service Providers (MSPs) still maintain flat rate tariffs that provide a bundle of both voice minutes and SMS, often combined with “all you can eat”/unlimited mobile data plan. However, […]