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Patent Granted for End-to-End Quality of Experience Scoring Model

Network Communications

The “QoE Index” estimates end user perception of any service. Today we proudly announced that our innovative new approach to scoring Quality of Experience (QoE) across telecommunication services has been granted a US patent.

Designed by Angelo Baccarani, Product Manager for NFV Service Assurance at Empirix, the scoring model provides a single score, known as the “QoE Index”, that can estimate the overall acceptability of a service as perceived subjectively by the end user, based on passive and active measurements.

Although flooded with KPIs from hundreds of different sources, service providers still can’t answer the question “What is the overall quality of experience of my end users?” They are limited by their inability to incorporate end user expectations and a complete view of the “events chain” to their scoring model.

White Paper: The 5 KPI Classes Driving Customer Experience Management

Empirix’s new patented model is the only solution available today that is capable of providing a complete end-to-end view that service providers so desperately need.

About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.

Empirix is a trademark of Empirix, Inc. in the United States and other countries.

Media Contact:
Jennifer Walsh
Marketing Manager
+1-978-313-7112
jwalsh@empirix.com

Qoe in the Digital Transformation Era