Empirix., the market leader of service quality assurance solutions for new IP communications, today announced that 360networks, a full service, wholesale enabler of VoIP, Transport, IP and Local Access services, selected Empirix’s Hammer XMS™ to enhance its monitoring and troubleshooting capabilities of potential issues across its more than 17,000 route miles of fiber optic network across the western United States.
High quality services
360networks helps its voice, data and web-based application and service provider customers quickly pursue next-generation strategies, migrate from legacy networks, grow into new markets and services, and increase network diversity. By providing increased efficiency for analyzing, diagnosing and troubleshooting network issues, as well as providing the ability to correlate multiple VoIP and SS7 protocols, Hammer XMS enables 360networks to deliver high quality services to these customers.
White Paper: Top Metrics to Achieve Contact Center Assurance
“360networks continues to invest in bringing quality and value to our customers,” said Brady Adams, chief technology officer of 360networks. “The integration of Empirix’s Hammer XMS technology allows us to manage both VoIP and TDM call flows into a single application, improving fault isolation and network performance.”
Carrier-class network monitoring
Hammer XMS delivers carrier-class network monitoring that provides complete visualization into real-time service quality. Along with a flexible and easy-to-use Graphical User Interface (GUI), it optimizes the search and diagnosis process, while continuously monitoring the network. This benefit enables service providers to detect negative trends in voice quality early on, thus preventing poor service quality from reaching the customer.
“Empirix’s award winning monitoring solution gives 360networks assurance that they are delivering the best call quality to their customers,” said JD Doyle, general manager of Empirix’s service assurance business. “Our unique correlation engine enables pieces of various calls to be correlated to create a single call for enhanced troubleshooting. This feature enables 360networks to quickly and easily identify associated issues, errors or quality degradation for various calls before they affect their customers. We are confident that Hammer XMS will continue to play a significant role in helping 360networks ensure customer satisfaction.”
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
Taming CX Disruption with Automated, Collaborative Testing
More Empirix news
Introduces proprietary VoiceRNA scoring to measure call quality Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics today announced the release of Hammer…
Assure customer experience with flexible, cloud-based test automation Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics today announced the availability of self-service,…
A Q&A with IDC analyst, Melinda-Carol Ballou seeking practical advice and guidance on how to overcome barriers to accelerating release cycles.
Cloud-Based Conference Bridge Monitoring Solution Now Available Conference calls have been at the very core of business operations for decades. In fact, teleconferencing was first introduced in 1964 by AT&T…