Contact CenterCorporate

Empirix Receives 2017 INTERNET TELEPHONY Product of the Year Award

2017 Internet Telephony Product of the Year Award LogoEmpirix announced today that TMC, a global, integrated media company, has named VoiceWatch as a recipient of a 2017 INTERNET TELEPHONY Product of the Year Award. These awards recognize the most innovative and highest quality IP communications brought to market, or updated, in the past year.

Empirix VoiceWatch provides an “outside in” early warning system for operational performance degradations or service interruptions for contact center operations.   This cloud-based service platform executes more than one million customer experience transactions each month.  “We are honored to receive this recognition for VoiceWatch, the market’s premier solution for monitoring services,” shared Erik Delorey, Director, Product Management, Empirix, “Contact center operations around the world rely on VoiceWatch to keep customer experience best-in-class; the ability to alert on non-compliance with service levels or when user or customer experience falls below acceptable levels is invaluable for our customers.”

“It gives me great pleasure to recognize Empirix with a Product of the Year Award for 2017. I have always been impressed with their commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our distinguished judges, VoiceWatch has proven to be among the best IP communications solutions available on the market. I look forward to continued innovation from Empirix.”

The winners of the 2017 INTERNET TELEPHONY Product of the Year will be featured in the INTERNET TELEPHONY magazine in January.

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