If the transition to virtualized environments in the enterprise is any indicator, it appears that the transition to NFV in CSPs is only a question of when, not if. Why is this so? Well, for the same reason the enterprises did it: to be more agile.
The near ubiquity of mobile devices has created a virtuous cycle: More and more users of mobile devices need more and more capabilities. At the same time, the availability of more capabilities on mobile devices has in itself attracted more users.
After attending Avaya International Users Group in Orlando, I’m really excited about Avaya’s direction with Avaya Oceana™ centered around the Avaya Breeze engagement platform. It offers contact centers much more direct control over the mapping of the customer journeys. Direct control enables organizations to customize customer experience improvements based on real-time information and their own business objectives.
Over the course of the past several months, I’ve noticed a dramatic increase in the number stories related to the benefits of improving customer and user experience (CX/UX). It’s refreshing, since Empirix has always focused on testing and monitoring from the perspective of a customer’s experience, ( top down) and because of this we can accelerate the key business objectives of our clients by assuring application and network performance in real-world conditions.