We’ve partnered with some of the world’s leading service providers not only for service assurance, but for contact center assurance testing and test automation as well. Making the business case for SIP Trunking in 2016 seemed akin to making the business case for combustion engines.
Despite all the attention NFV is getting, there are areas that still need to be explored. For example, most of the discussion today revolved around the technology and the various options to adopt it, but few are thinking further down the road about how to ensure Service Assurance functions in these highly abstracted and complex virtual environments.
MDT (Minimization of Drive Test) is a 3GPP feature first released in Release 10, which was frozen in 2011. And yet, it has not yet made a major impact in the marketplace despite it now being 5 years later.
Call centers are never short on metrics, but is the business utilizing the right metrics to ensure they are fit for business? Should those metrics change in an agile environment? The agile methodology for software development has definitely taken center stage, however, it struggles in large organizations with long standing processes and considerable investments in […]