With the coming of Thanksgiving, I’d like to take a moment to show some appreciation. Empirix has experienced a great deal of success over the years, but of course we couldn’t have done it without our customers. With that in mind, I’d like to say thank you, wonderful customers. I am thankful that you have […]
Since the introduction of VoIP, the service or underlying technology (based on the SIP protocol) has been susceptible to multiple fraud scenarios. In particular, by exploiting some of the features of VoIP, such as three way call and call transfer, hackers can inject call signals into the network and effectively hijack calls. The result is significant non-billable revenue for the Service Provider. Since commands associated with VoIP technology are often sent un-encrypted and without authorization for each command, this is an easy technique to carry out.
Companies test just about every product before bringing it to market, from jet liners to smart phones. Before products come in contact with customers, companies already know how they’re going to work and what experience the user will have. New products might have a minor glitch here or there, but the big stuff is assured.
“Key Performance Indicators” (KPIs) is a term commonly heard within the Service Assurance domain. KPIs are used by most Service Providers use to align their internal departmental goals and metrics with the experience delivered to their customers or subscriber base. That said, there is much debate as to how effective KPIs are, even those that are […]
There is no denying that the rollout of the new Health Insurance Marketplace in the US has been a debacle. After all, the person ultimately responsible for the project testified before congress and said, “Hold me accountable for the debacle; I’m responsible.”