Service Provider Success With Least Cost Routing

Posted on
Cost Routing

For many Fixed or Wireline Service Providers, a critical revenue stream continues to be the transport of Long Distance or International Calls. In order that such calls can be completed and revenue ensured, it is fundamental to be able to determine that calls are being completed successfully and to understand by whom those calls are completed.

If at First You Don’t Succeed, Test, Test Again

Posted on
Test Failure

In one recent test Empirix was involved with, callers were complaining about long connection times and poor voice quality during a storm. The company involved conducted a test of its SBC to better understand the origin of the issue. During the test process, the organization discovered that, while having a registration flood of 10,000 concurrent SIP registrations, SIP call setup time doubled. Moreover, jitter increased on the SBC.

Service Providers Are Clamoring for Analytics

Posted on
Analytics for Service Providers

I recently attended the Competitive Carriers Association (CCA) Convention in Las Vegas. The clear feedback from event attendees (who are mostly smaller, rural Tier 3 and 4 service providers) was that everyone is looking for comprehensive, end-to-end analytics solutions. Turning Data Into Intelligence The convention goers seemed to get the value of data – but most weren’t […]

Analyze This! The PACE Conference in NYC

Posted on
New York City

I recently attended the Professional Association for Customer Engagement (PACE) in NYC. There was great energy in the room throughout the day as over 100 users, vendors and partners explored trends and opportunities in the CRM and contact center market segment in the NYC area. Two noteworthy trends were discussed throughout the day: cloud and […]

Mobile Data Services: Give Me Quality, Not Quantity

Posted on
Mobile Data Services

There are many options available for Mobile Operators who want to “monetize” the investments they have made in 4G or LTE. For example, today, most Mobile Service Providers (MSPs) still maintain flat rate tariffs that provide a bundle of both voice minutes and SMS, often combined with “all you can eat”/unlimited mobile data plan. However, […]

What does the buy-out of Vodafone mean for Verizon?

Posted on
Questions

Recently it was announced that Verizon secured the funding necessary to buy-out Vodafone’s 45% stake in Verizon Wireless. It is estimated that the deal will be finalized in Q1 of 2014. Vodafone will be almost doubling its original $70B investment by getting $130B cash and stock! At the time of the initial investment, Verizon Wireless […]