Just last month, the European Union (EU) brought into force new limits for roaming charges within all member countries. The result is a significant reduction in the amount mobile service providers (MSPs) can now charge their customers for making or receiving calls abroad.
First of all, you should know that what you should monitor and analyze changes, depending on how you deploy VoLTE. For instance, you could use Rich Communication Service (RCS) (which involves a lot of components to make it work – and they all should be monitored); or Voice Call Continuity (VCCC) with CSFB or SRVCC (both of which should be measured to give you great insight into how your resources are being leveraged).
In the world of communications systems testing and monitoring, MOS is an acronym for Mean Opinion Score. A MOS is used to evaluate and characterize the transmission characteristics of a telecommunications system.
SpeechTEK 2013 in New York City this week was a very successful event. I’ve been attending this event for more than 10 years, and while the trade show area was a bit smaller this year than in past years, the quality of attendees, discussions with customers and conference sessions were outstanding. Voice Biometrics One of […]
Still leading the way in terms of the number of customers is Verizon Wireless. With 118 million subscribers, it is just a little ahead of its nearest rival AT&T, who have around 107 million subscribers. In terms of where both were one year ago, this represents only a 2% increase for AT&T but over a 7% increase for Verizon Wireless.
Providing a high quality customer experience is critical to keeping your customers happy. That’s the philosophy behind the service quality assurance and analytics solutions Empirix has brought to market. We know it’s vital that, when customers contact a business, they are able to get through without long wait times, garbled conversations, incorrect transfers, constantly repeating the same information, and the like.
The WebRTC data channel could be used to provide connectivity between the participants in a collaborative session, providing a real-time experience using a peer-to-peer connection.
The starting point is the traditional Business Intelligence (BI) infrastructure. There’s no question that it’s invaluable to have the ability to take data available and use it to better understand market demands and gain a competitive edge. A tool set was developed to handle data and allow users to come to useful conclusions. But that data was limited.
The basic procedure is accomplished in a similar way to that of testing Applications and Voice Quality. You need to automate actual calls into the voice portal/IVR in a controlled way and measure the results at every stage. This is especially important in Unified Communications and Contact Center installations, where the structures are quite complex. Isolating performance issues at each layer enables you to speed the discovery of the source of any problem that might crop up.
Let’s start with the fact that today’s environment are filled with devices that come from a variety of vendors. This makes life complex. Take, for example, the situation where two devices (each from different vendors) must communicate via voice over Evolved Packet Core (also by two different vendors) into an IP Multimedia Subsystem (from yet another vendor) and through an application server or two. See where I’m going here?