WebRTC: Knocking Down the Boundaries of the Web

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Knocking Down Boundaries

WebRTC doesn’t come with a back end infrastructure, especially not one that can harmonize all the different protocols, codecs, various services and devices available today. CSPs however, are perfectly aligned to leverage their current IMS/PacketCable implementations to compliment the WebRTC services that they or their customers are looking to deploy.

Is WebRTC Real?

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Is it real?

I’m here at the WEBRTC expo in Atlanta, GA, the second expo of its kind. Yesterday afternoon was filled with several hours of demonstrations of WebRTC wares. According to some vendors, this years crowd is double in size then last. I can attest that there are a lot of people here.

Roaming All the Way to the Bank

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Roaming to the Bank

Much has been written in the press recently about the drop in roaming-related charges that Mobile Operators enforce on customers. A few years ago, you could expect to pay almost 10 times as much for making a voice call in a foreign network compared to making that same call in your home network. Even worse, you were charged regardless of whether the foreign network was a preferred roaming partner or not.

Top 10 Tips for Testing Your Contact Center Network

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Contact Center Improvements

The first step when considering testing contact center networks is to make you have a clear set of goals that others in the organization buy into. Your test plan can affect many other departments in your company beyond the contact center: marketing, finance, etc. You need to get them to buy in and you need to make sure the tests you’re performing covers their needs as well.