Empirix, the market leader of service quality assurance solutions for new IP communications, today announced that it has achieved significant growth over the past year. Empirix has delivered multiple new product and service offerings, experienced global customer expansion and received independent confirmation of its innovation with the receipt of a variety of industry awards. Despite the challenging economy, Empirix continues to achieve year over year growth, making it well poised to maintain its leadership position.
“Empirix is consistently enhancing its influence across the globe by providing unrivaled service quality assurance solutions that help our customers ensure a superior end-user experience. With Empirix’s solution as their competitive edge, organizations can continue to gain and retain clients, succeeding even under tight budget constraints and short deadlines,” said John D’Anna, president and CEO, Empirix. “Over the past year, we have realized some significant achievements, including bringing prominent organizations into our family of customers and providing them with exceptional new products that are unique in the industry.”
Learn more: Partnering with Empirix
Empirix developed and launched additional product and service offerings, which supply organizations with the means to mitigate risks associated with deploying new unified communications technologies, upgrading existing systems and applications and more. Some of these new products and services include Empirix Proactive Communications Assurance service, an independent, holistic test methodology for Enterprises and System Integrators (SIs) deploying outbound technologies to quickly assure performance and regulatory compliance, and Empirix Testing as a Service, a combination of Empirix’s technology and unparalleled testing expertise that helps enterprises cost effectively ensure a superior end-to-end customer-agent experience.
Additional new products and services include Hammer SIP Trunk Tester™, the industry’s only solution for automated testing and verification of Session Initiation Protocol (SIP) trunking services; Hammer Class Five Feature Tester™, an automated regression testing offering for Class 5 voice services that emulates realistic and repeatable test cases to ensure Class 5 options function properly; and Hammer XMS/S7™, which provides real-time monitoring and a network-wide view that enables service providers to identify and resolve issues early, before they impact customers.
Customers and Strategic Partners
The world’s largest service providers, equipment manufacturers and enterprises use Empirix’s solutions to assure the performance of their new IP communications. Additions to the Empirix customer and partner base include Alestra, Cox Communications, Inc., Sipera Systems, University of Switzerland and Verscom Managed Services.
Further validating Empirix’s position as market leader, Empirix received a number of awards, including Inc. Magazine’s Inc. 5000, 2009 Global Frost & Sullivan Award and numerous industry awards from TMCnet.
Illustrating the importance of contact center testing, Empirix commissioned a survey conducted by the Customer Experience Foundation (CEF) that demonstrated delays in rolling out new contact center technologies cause project costs to double. According to the results, project overruns add 90 percent to the cost on average, and bad project practice and lack of testing can quadruple additional costs. The survey results also pointed to the fact that establishing thorough testing procedures can help avoid delays and costs associated with technology failures.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
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